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Video containing unedited hidden camera footage filmed in a Sainsbury’s store showing the experiences of a mystery shopper. It seems to show a mock-up of a mystery shopper exercise to assess the customer service skills and product knowledge of staff.

Comments in the video indicate this was not an actual mystery shopper exercise (though carried out by a professional mystery shopper) but instead was done for filming purposes, probably to be edited into a report included in a business television programme or a staff video.

Duration: 23 minutes.