Audio recording and transcript of Colin Harvey (area director 1983-89, retail division director 1989-) interview

Audio recording of oral history interview of Colin Harvey. Interviewed by Bridget Williams (Sainsbury's Archives) for her book 'The Best Butter in the World'. Discusses his work as Area Director then Retail Director 1980s and 1990s; in-store operations and trading; changes in the company and to shops in the late 20th century.

Summary of recording:
1960s: Role of store manager compared to 1990s.
1990s: Coffee shops. Link with Trusthouse Forte. Petrol stations. Board of Directors.
1960s: Store management structure.
1970s-1990s: Trading hours, twinning.
1990s: Twinning, shift working.
1960s-1970s: Overtime costs. Shift working. All night shifts. Night shifts.
general: Customer service.
1980s: Scanning - introduction of. No-plexes.
1990s Chairman. Change of Chairman. Essentials. Competition. Sites. Northern customers. ASDA conversion. Fire in store.
undated: First store to take 1 million pounds. Customer demands. Marks and Spencer. Christmas Day.
1990s: Cromwell Road Christmas Day. Customer Service.
1970s: Jubilee Strike. Inflation. Decimalisation. 9-11 Croydon. North Cheam. Car Park.