Photograph of fruit display in a Sainsbury's supermarket with customers picking fruit, 1970s
1970sScanned image has been cropped - original image covers larger area.
SA/BR/5/IMA/3/3
Photographs of unidentified store interior
[c. 1980s]Colour contact prints of the interior of an unidentified branch showing staff going about their duties in different departments and customers.
SA/BR/6/IMA/5
Photograph of Orpington [63 The Walnuts] store opening crowds
[1973]NOT THE WALNUTS - TO DELETE
SA/BR/22/O/3/1/2
Disabled access sign
[c.1980s-1990s]A white plastic sign with black lettering below a diagram depicting a person in a wheelchair. It reads 'CUSTOMERS WITH MOBILITY DIFFICULTIES PLEASE USE AUTOMATIC SWING DOOR PROVIDED'.
SA/BRA/1/9/1/2/1/12
Disabled access sign
[c.1980s-1990s]A metal sign with a white background containing black lettering below a diagram depicting a person in a wheelchair. It reads 'CUSTOMERS WITH MOBILITY DIFFICULTIES PLEASE USE AUTOMATIC SWING DOOR...
SA/BRA/1/9/1/2/1/13
Oxford, 21 Westgate Centre branch: Correspondence
1974-1985Correspondence file relating to Oxford branch at 21 Westgate Centre. Mainly includes correspondence with City of Oxford Council regarding: the erection of street name plaque on side of branch; town...
SA/BRA/2/2/2
Tommy's Campaign - store managers briefing
11 Jan 1996Store managers briefing to the Tommy's Campaign Parent Friendly Awards 1996.
SA/BRA/3/1/5/1
Merchandising guide page 44: image of fresh fruit and vegetables display
[c. 1980s]There are customers included in the image, which was originally on the first image on the forty-fourth page of a merchandising guide.
SA/BRA/4/2/1/64
Merchandising guide page 44: image of fresh fruit and vegetables display
[c. 1980s]There are customers included in the image, which was originally the second image on the forty-fourth page of a merchandising guide.
SA/BRA/4/2/1/65
Images of checkouts
1950s-1980sColour slide transparencies, negatives of manual and computerised checkouts. (Mainly manual checkouts) Includes disabled access checkouts.
SA/BRA/4/3/5/5
Photograph of female customer shopping in a wheelchair
c. 1970SA/BRA/4/3/5/5/1
Photograph of male customer with wheelchair adapted trolley
c. 1970SA/BRA/4/3/5/5/2
Photograph of staff member with disabilities assisting customer at checkout
Jun 1985SA/BRA/4/3/5/5/3
'Customer First' press pack
Jun 1995Press pack containing information about 'Customer First' Sainsbury's new commitment to customer service. Includes press release with customer service pledges, transcript of Mr David Sainsbury's...
SA/BRA/5/1/1
Letter regarding customer ordering
19 Mar 1914Letter from member of branch staff regarding the practice of inexperienced juniors being sent out to wait upon customer orders. The author felt that the higher standard of customer service which a...
SA/BRA/5/1/2
Customer service material collected by Sainsbury's
1979Consists of a broadcast transcript entitled 'Are you being served?' about customer service standards and notes on different aspects of customer service at Mac Markets, Safeways, Sainsbury's and Tesco.
SA/BRA/5/1/3
Product code guide
[c. 1990s]Guide for staff to product codes on packaging. Shows examples of bar codes, supplier codes, design date code, date code and batch or factory code to help head office deal with complaints.
SA/BRA/5/1/4
Notice to staff regarding serving of relatives and friends
30 Oct 1945Notice stating that staff should not serve or attend to relatives or friends to avoid embarrassment in the event of any mistakes being made.
SA/BRA/5/1/5
Customer commitment leaflet
[c. 1990s]Leaflet outlining Sainsbury's commitment to customer service and the extra services that are offered, e.g. bag packers, free car breakdown recovery from stores and help for disabled or visually...
SA/BRA/5/3/2
British Retail Consortium child safety leaflet
c. 1990s'SAFE CHILD SCHEME- What to do when a child gets lost shopping'. Produced by the British retail Consortium.
SA/BRA/5/3/13