Memorandum from D. R. Fuller, Head of Customer Services to Mr W. T. Hales, Director of Branch Operations. Regarding customer services - freephone...

Press-cutting from 'Mother & Baby' called 'WHEN THE MARKET ISN'T SUPER' and includes a comment from Sainsbury's regarding the safety of small children...

Questionnaire for customers to help Sainsbury's improve customer service.

Includes information about Sainsbury's value calculator, Sainsbury's commitment to making the changeover to decimal as easy as possible for customers....

Two boxes of unidentified microfiche. The microfiche appear to be of correspondence and papers relating to the day to day business of Sainsbury's and...

Consists of a broadcast transcript entitled 'Are you being served?' about customer service standards and notes on different aspects of customer...

Leaflet inviting customers to weigh their own fruit and vegetables in the produce area to reduce waiting time at checkout.

Rushes (unedited audio recordings) of Sir John Davan Sainsbury talking for the benefit of staff about the importance of customer service. The speech...

Store managers briefing to the Tommy's Campaign Parent Friendly Awards 1996.

Instructions for completing Customer Complaint Forms and Refund Book entries entitled 'Do you know your codes'. Relates to bar codes and EANs...

Letter from member of branch staff regarding the practice of inexperienced juniors being sent out to wait upon customer orders. The author felt that...

Colleague workbook to be completed as part of a two day training programme to sustain business strategy and great service to our customers. ...

Concertinaed information card about the choices consumers face in deciding where to shop and what to buy. Produced by Sainsbury's Public Affairs...

Rules and procedures for branches relating to: supply control; branch storage; deliveries; ticketing; customer complaints; orders and weights and...

Notice stating that staff should not serve or attend to relatives or friends to avoid embarrassment in the event of any mistakes being made.

'SAFE CHILD SCHEME- What to do when a child gets lost shopping'. Produced by the British retail Consortium.

Circular pin badge with a laminated paper face, a white plastic back and a metal safety pin fastening. The face is pale yellow and bears a blue...

1. Photocopied article about Sainsbury's, its announcement of its profits and its relationship with its suppliers, 18 May 1993, 2. Reader's Digest...

Pack produced to accompany a customer services training day. Gives details of departmental staff structure, responsibilities e.g. complaints reception...

Notification of the introduction of a system of identifying the top 500 selling lines (by sales volume) by adding a white explanation mark on a blue...