Instructions for completing Customer Complaint Forms and Refund Book entries entitled 'Do you know your codes'. Relates to bar codes and EANs...

Includes information about Sainsbury's value calculator, Sainsbury's commitment to making the changeover to decimal as easy as possible for customers....

Memorandum from D. R. Fuller, Head of Customer Services to Mr W. T. Hales, Director of Branch Operations. Regarding customer services - freephone...

Two boxes of unidentified microfiche. The microfiche appear to be of correspondence and papers relating to the day to day business of Sainsbury's and...

Concertinaed information card about the choices consumers face in deciding where to shop and what to buy. Produced by Sainsbury's Public Affairs...

Press-cutting from 'Mother & Baby' called 'WHEN THE MARKET ISN'T SUPER' and includes a comment from Sainsbury's regarding the safety of small children...

Circular pin badge with a laminated paper face, a white plastic back and a metal safety pin fastening. The face is pale yellow and bears a blue...

Leaflet inviting customers to weigh their own fruit and vegetables in the produce area to reduce waiting time at checkout.

Rushes (unedited audio recordings) of Sir John Davan Sainsbury talking for the benefit of staff about the importance of customer service. The speech...

Letter from member of branch staff regarding the practice of inexperienced juniors being sent out to wait upon customer orders. The author felt that...

Letters sent out by J. Sainsbury from head office at Blackfriars and various individual branches to customer account holders and potential customers...

Questionnaire for customers to help Sainsbury's improve customer service.

Market research into the types customers perceptions of Sainsbury's.

Pack produced to accompany a customer services training day. Gives details of departmental staff structure, responsibilities e.g. complaints reception...

Programme for "Innovations '96" exhibition held at Rennie House Conference Centre. Themes involved include consumer relationship marketing,...

Report on finding of market research into customers shopping experience.

Market research into the types customers perceptions of Sainsbury's.

Store managers briefing to the Tommy's Campaign Parent Friendly Awards 1996.