Memorandum regarding customer services - freephone
1994Memorandum from D. R. Fuller, Head of Customer Services to Mr W. T. Hales, Director of Branch Operations. Regarding customer services - freephone with background, operation and proposal details.
SA/BL/3/243
Safety of children press cutting
Jun 1973Press-cutting from 'Mother & Baby' called 'WHEN THE MARKET ISN'T SUPER' and includes a comment from Sainsbury's regarding the safety of small children and pram parks.
SA/BRA/5/3/14
Customer comments leaflet
[c. 1990s]Questionnaire for customers to help Sainsbury's improve customer service.
SA/BRA/5/3/3
Decimalisation paperwork
1969-1971Includes information about Sainsbury's value calculator, Sainsbury's commitment to making the changeover to decimal as easy as possible for customers. Includes copy of newspaper article issued by...
SA/BRA/5/9/6
Unidentified microfiche
1983-1987Two boxes of unidentified microfiche. The microfiche appear to be of correspondence and papers relating to the day to day business of Sainsbury's and have titles such as, 'Day File', 'Customer...
SA/BL/3/215
Customer service material collected by Sainsbury's
1979Consists of a broadcast transcript entitled 'Are you being served?' about customer service standards and notes on different aspects of customer service at Mac Markets, Safeways, Sainsbury's and Tesco.
SA/BRA/5/1/3
Express weigh leaflet
[c. 1995-2000]Leaflet inviting customers to weigh their own fruit and vegetables in the produce area to reduce waiting time at checkout.
SA/BRA/5/3/6
Unedited recording of Sir John Sainsbury giving a recorded speech to staff
[1970s-1990s]Rushes (unedited audio recordings) of Sir John Davan Sainsbury talking for the benefit of staff about the importance of customer service. The speech was also being recorded on video/film.
SA/FAM/5/47/2
Tommy's Campaign - store managers briefing
11 Jan 1996Store managers briefing to the Tommy's Campaign Parent Friendly Awards 1996.
SA/BRA/3/1/5/1
Bar code explanation leaflet
c. 1980s-1990sInstructions for completing Customer Complaint Forms and Refund Book entries entitled 'Do you know your codes'. Relates to bar codes and EANs (European Article Number). An A4 sheet of coloured card...
SA/BRA/3/1/5/2
Letter regarding customer ordering
19 Mar 1914Letter from member of branch staff regarding the practice of inexperienced juniors being sent out to wait upon customer orders. The author felt that the higher standard of customer service which a...
SA/BRA/5/1/2
Leading Great Service' workbook
2000-2002Colleague workbook to be completed as part of a two day training programme to sustain business strategy and great service to our customers. Enclosures at rear include PMA insert.
SA/EMP/TRAI/13
'Customers' choice' information card
Nov 1998Concertinaed information card about the choices consumers face in deciding where to shop and what to buy. Produced by Sainsbury's Public Affairs Department.
SA/PR/2/4/2
Standing Instructions II General, 1972-74
1972-1974Rules and procedures for branches relating to: supply control; branch storage; deliveries; ticketing; customer complaints; orders and weights and measures.
SA/BL/3/171
Notice to staff regarding serving of relatives and friends
30 Oct 1945Notice stating that staff should not serve or attend to relatives or friends to avoid embarrassment in the event of any mistakes being made.
SA/BRA/5/1/5
British Retail Consortium child safety leaflet
c. 1990s'SAFE CHILD SCHEME- What to do when a child gets lost shopping'. Produced by the British retail Consortium.
SA/BRA/5/3/13
'Here to help' staff badge
1990sCircular pin badge with a laminated paper face, a white plastic back and a metal safety pin fastening. The face is pale yellow and bears a blue printed inscription, 'Here to help. Sainsbury's....
SA/BRA/5/3/4
Articles about Sainsbury's
Feb-May 19931. Photocopied article about Sainsbury's, its announcement of its profits and its relationship with its suppliers, 18 May 1993, 2. Reader's Digest magazine including article about being a 'savvier...
SA/HIST/1/17
Customer Services presentation pack
[1990s]Pack produced to accompany a customer services training day. Gives details of departmental staff structure, responsibilities e.g. complaints reception and how branches can help Customer Services to...
SA/BL/3/37/2
Product availability leaflet
c. 1990sNotification of the introduction of a system of identifying the top 500 selling lines (by sales volume) by adding a white explanation mark on a blue background to the usual price labels. The leaflet...
SA/BRA/5/3/8