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Video introducing branch management staff to Shelf Availability Monitor (SAM) system, filmed at Oxford Road, Banbury branch.

The video begins with an introduction by director of retail performance Diane Vere. The main body of the video begins at 02:43 and is presented by project manager Dominic Price. The video includes clips of interviews with branch management staff and shows a female actor playing the part of a customer whose visits to the branch are improved because of SAM.

Credits (at 24:05) give thanks to a list of people, presumably who appeared in the video, and list names of people who made the video "...from, Stratford-upon-Avon College". The last seven minutes of the video consist of outtakes. The video shares similarities of presentation with the reality television series 'Big Brother', and uses the same theme tune.

Duration: 32 minutes.