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Internal memorandum/report from Sainsbury's Head of Customer Services about customer feedback received during this four week period.

This report also includes a 'Household Aerosol Complaints Review' and figures and graphs of product complaints during 1995/96 as appendices.

Questions and comments were received on matters including:
BSE
Baby welcome packs
Schoolbags promotion
Air UK offer
feedback on various specific own-brand products