Letter from member of branch staff regarding the practice of inexperienced juniors being sent out to wait upon customer orders. The author felt that...
Letters sent out by J. Sainsbury from head office at Blackfriars and various individual branches to customer account holders and potential customers...
Includes information about Sainsbury's value calculator, Sainsbury's commitment to making the changeover to decimal as easy as possible for customers....
Rushes (unedited audio recordings) of Sir John Davan Sainsbury talking for the benefit of staff about the importance of customer service. The speech...
Press-cutting from 'Mother & Baby' called 'WHEN THE MARKET ISN'T SUPER' and includes a comment from Sainsbury's regarding the safety of small children...
Includes correspondence relating to customer complaints over errors at checkout caused by the new scanning equipment and market research into customer...
Two boxes of unidentified microfiche. The microfiche appear to be of correspondence and papers relating to the day to day business of Sainsbury's and...
Contains speeches of mixed content:
1.10.1983 Copy of slide script submitted for use by Director-General of the Institute of Marketing , Peter Blood,...