Material relating to customer service training

Includes:
TalkBack material including results from 1995 questionnaire;
2 copies of 'Our Quality - Our Passion for Food' a booklet put together for managers to read and then relay the relevant information to their staff about providing customer satisfaction and perfection in everything that they do [c. 2000].

Also:
'J Sainsbury Job Profiling Workguide (Management)' 1995;
'Soundbites' table top notice inviting staff to lunchtime business talks;
copies of 'Project - promoting the profession of project management';
'Sainsbury's Young Families - Managers Information Pack' (1997);
'New - There's always something new at Sainsbury's', Managers Briefing Pack (1996).

Also:
material relating to 'Customer Needs and Values' and 'Way We Work' campaign to improve standards of customer care and for staff to feel fulfilled in their job;
3 copies of 'One Agenda One Company - post convention core briefing sheet (1999).