Home Economist/Speakers quarterly reports, 1996

Internal memoranda/reports sent from the head of customer services to 'members of the DMC' [probably one of Sainsbury's management/board commitees] (and others). The reports include information on the main issues reported by customers to the Customer Services Department during each four week period. It incfludes feedback received on Sainsbury's Freephone telephone number, by letter, from home economist speakers, and figures on reimbursement to the department.