'JS Journal', June 1996

Table of content

• All change in retail
  02

  All change in retail
  The JS retail division will sadly
  lose one very familiar face but
  will gain some new ones over the
  coming months.
  David W Smith, regional director
  for the Midlands, is to retire next
  March after more...

• Contents Page
  02

  CONTENTS
  HEADLINES
  NEW REWARD CARD IS
  INTRODUCED
  SOTH BIRTHDAY
  COMPETITION
  2-4
  S
  6
  HOW JS HANDLES CUSTOMER
  COMPLAINTS 7
  TAKE OUR DAUGHTERS
  TO WORK
  CHECK THIS OUT
  WRITELINES
  JS STAFF SWAP IDEAS
  IN SOUTH...

• Group welcomes two new directors
  02

  Group welcomes two new directors
  two new
  Next month Dominic Fry will join
  JS as director, group corporate
  relations, reporting to Tom Vyner.
  Dominic is currently group
  communications director for
  Eurotunnel pic and...

• Rewarding times ahead
  02

  Rewarding times ahead
  This month sees the launch of the new Sainsbury's Reward
  Card for customers and staff. See what's in it for you on
  page 5.

• Tardiz
  02

  Cartoon of Martin Wright and Tardiz, which
  appeared In Computar WoeUy.
  JS took the lead when chairman
  David Sainsbury recently
  launched the latest example of
  the company's innovative
  approach to retailing, Tardiz.
  Tardiz...

• Happy to help!
  03

  Happy to help!
  Five hundred customer
  helpers have been introduced
  across the 12
  Savacentre stores, with at
  least 10 in each store at
  any one time.
  Wearing a 'Savacentre
  Happy to Help' badge, the
  staff will be available in...

• New parking scheme for disabled
  03

  New parking scheme for disabled
  By passing a special
  personal entry card in
  front of a scanner at the
  car park entrance, registered
  disabled customers
  will be able to raise the
  barrier and drive into the
  dedicated parking...

• Sainsbury's incentive takes the biscuit!
  03

  Sainsbury's incentive takes the biscuit!
  For three months all JS stores and Savacentres
  competed in the Biscuit and Cake Incentive. The objective was for
  each store to increase the
  number of biscuits and
  cakes it sold...

• Ultra special prize
  03

  Ultra special prize
  Three major print packaging
  by suppliers of JS own brand
  awards have been won
  products. The awards, for the labels
  JS Paws Cat Litter Ultra
  Absorbent, 10kg bags of
  Cat Litter Natural Clay
  and JS...

• Vegetables galore!
  03

  Vegetables galore!
  Vegetarian Week was supported in most stores across
  the country in late May. The two week promotion
  involved fun activities for customers and special offers
  on a variety of vegetarian products. Food testing...

• Winning partnerships
  03

  Winning partnerships
  Sainsbury's is to renew its
  three-year sponsorship of
  the Winning Partnerships
  project aimed at
  helping local councils,
  private companies and
  community leaders to join
  forces to make the most
  of town...

• A beautiful breakfast
  04

  A beautiful breakfast
  JS recently hosted a
  health and beauty
  breakfast launch at a
  West End restaurant with
  over 60 influential media
  representatives attending.
  Sioned Rees-Thomas,
  special projects manager,
  introduced the...

• Game for anything?
  04

  Game for anything?
  Jim Davidson and the Generation Game are returning
  this autumn on BBCl and they're looking for lively
  contestants! If you and a member of
  your family are outgoing,
  fun loving, game for
  anything and would...

• Going forward Side by Side
  04

  Going forward Side by Side
  Following the successful
  pilot of last year's Side
  by Side employee
  volunteer scheme, the
  1996 scheme, which
  adds a further 75 stores
  to the original 25, will
  soon be under way.
  The Journal is...

• Pigging out at the Suffolk Show
  04

  Pigging out at the Suffolk Show
  Pork, in the shape of sausages, bacon, ham - even
  decorative pigs cut from whole lemons!
  - were a major attraction for
  more than 25,000 visitors to
  Sainsbury's stand in the
  food hall of the...

• Retailing training and resourcing
  04

  Retailing training
  and resourcing have
  been running a
  programme for
  trainers in the
  company to achieve
  an NVQ Level 4 in
  training and
  development.
  Graham Shavicit, a training advisor in retail training, and
  Harmit Phuli,...

• Sainsbury's takes an ethical stance
  04

  Sainsbury's takes an ethical stance
  Sainsbury's, with tlie help
  of various international
  cliarity and non governmental
  organisations, is
  currently looking into the
  most effective way to
  ensure that its own brand
  suppliers...

• Staff reward is on the cards
  05

  Staff reward is on the cards
  Customers can use Sainsbury's new Reward Card to earn
  points in all JS stores, petrol filling stations and some
  Savacentres. When customers have earned enough points
  they will be given a Sainsbury...

• 50TH BIRTHDAY COMPETITION
  06

  Summer Is here, the sun is out and so is Freddy Fifty -
  off on his hoiiday to the beach to catch some rays! But
  Freddy knows the risks involved in exposing his skin to
  the sun, and so he's packed his bottle of...

• We're looking for the company's friendliest store!
  06

  We're looking for the company's friendliest store!
  The JS Journal and Customer Services at Blackfi-iars are looking for the company's friendliest and most helpful store. We are offering £200 to the
  winning branch for its SSA...

• "If it goes wrong, put it right"
  07

  "If it goes wrong, put it right"
  Customers who tremble at the thought of confronting shop staff with faulty
  goods and a request for a refund or replacement can be assured of a welcome at
  Sainsbury's. The message for staff is...

• Take your daughters to work
  08

  Take your daughters to work
  Two hundred and sixty one JS stores
  recently played host during the annual
  Take Our Daughters to Work day
  scherme, a national event"~""
  encourages young girls to asplri ,^^^
  careers and jobs that...

• Getting Pee Wee mobile
  09

  Getting Pee Wee mobile
  When Lee Robinson (affectionately
  l trainee assistant manager at tiie
  Alton branch, was Involved in a
  car accident a year ago which left
  him paralysed from the waist
  down, friends...

• Marathon efforts reap rewards
  09

  Andrew Hall, checkout supervisor
  at Chippenham, was recently
  sponsored by the store when
  runner Zina Marchant ran the
  London marathon on April 21.
  Andrew, who worl the branch was involved in a tragic
  road...

• Natalie jets off
  09

  Natalie jets off
  A five-year-old girl suffering from
  cystic fibrosis has been given a
  holiday of a lifetime - thanl generosity of staff at Washington
  Savacentre.
  Natalie Glendennlng and her
  family will be jetting...

• Relief aid to Croatia
  09

  Relief aid to Croatia
  Robert Tucker, a JS driver at
  Buntingford depot, is literally
  going to the ends of the earth to
  bring relief to those less
  fortunate than himself.
  On April 5 at 4.30 am, Robert set
  out to Croatia in a...

• Writelines
  10

  EXPRESS GOES SLOW
  Roger Cording,
  greeter/checkout
  assistant, Barnstaple:
  At a time of going out of the
  way to help our customers,
  may I ask what the
  company's policy is on
  express checl Here at Barnstaple,...

• Picking the best ideas
  12

  Picking the best ideas
  Businesses are always monitoring their competitors and, inevitabiy, comparisons are carried out in a spirit of rivairy ratlier tlian co-operation.
  But for once, Sainsbury's and another leading food...

• GREEN SCENE
  14

  Wild about flowers
  Professionals will tell you that most gardening is more about fighting nature than working with it.
  Squeezing a variety of plants in the small patch of earth at the back of your house isn't really the
  way...

• Talking shop
  15

  When Sainsbury's invited staff to say what they
  thought of the company, nobody expected a massive
  83 per cent of staff to do just that. Your views and
  comments came pouring back through the
  TalkBack questionnaire, and now that...

• Working it out together
  16

  The terrific response to TalkBack
  The exercise has highlighted
  t« introduce staff councils th;
  |:k told us how interested you were to teD us your views about your job, the company and our customers,
  importance of listening to...

• Camberley's 25-year bash
  18

  Camberley's 25-year bash
  Although Sainsbury's has been in
  Camberley since 1933, the
  present Camberley store
  celebrated its 25th anniversary
  recently with a special party held
  at the Camberley Arena. As many
  staff as...

• Customers win at New Cross
  18

  Customers win at New Cross
  Five lucky customers
  won £500-worth of
  Sainsbury's vouchers
  in a competition to
  celebrate the opening
  of New Cross Gate
  store in February.
  Store manager,
  Brendan Glynn, said:
  "I am delighted...

• Out of the frying pan
  18

  Out of the frying pan
  'Staff at the Burton on Trent branch are prepared to make a
  fool of themselves if necessary when raising funds for charity,'
  says IVIargaret Arjoo, personnel manager. The event was the
  annual fancy dress,...

• Scottish guides cook up a storm
  18

  Scottish guides cook up a storm
  Scottish girl guides dish up the goods. Some 8,500 girl guides
  from all over Scotland took
  part in a cookery
  competition sponsored by
  Sainsbury's, with the six
  delighted winners from
  Duffus...

• Shop floor drama
  18

  Shop floor drama
  The confrontation between
  canteen cook, Sarah Mika
  and her boss, Trevor
  Owen, store safety officer
  at Brighton (above) was
  not what it seemed. The
  forceful attitude, which
  under nornnal...

• Signing on to lend a helping hand
  18

  Signing on to lend a helping hand
  Customer
  I Suggest on Book I
  Staff at our Oldham
  branch have extended
  their Helping Hands
  Scheme to include
  people with hearing
  difficulties. Five
  members of staff course ?n oreier to...

• Superstores turn super fundraisers
  18

  Superstores turn super fundraisers
  Seventeen stores In the
  south-east district joined
  forces to raise £6,937 for
  the Princess Royal Hospital
  In Haywards Heath to buy
  a special intensive care
  baby incubator. store...

• Opportunities in technology
  19

  Gone fishing... Jocelyn
  Wilks, traMiiW^nager
  left), with Robin Greenfield
  and Vicky Hodgson, both
  senior training officers.
  Schoolchildren aged 13 to
  15 were invited to witness
  the role that technology
  plays in companies...

• stores collect their shoppers' coppers
  19

  stores collect their shoppers' coppers
  staff throughout the country have been making good use of the Penny Back scheme to help charities. Liverpool recently presented a cheque to one of
  its local charities. The Green Bank...

• Exciting exotics
  20

  Exciting exotics
  Nothing tastes more
  refreshing than a juicy Thai
  Lychee (£1.99 per lb). Peel
  off the pinkish brown skin to
  reveal white flesh that is
  sweet and delicately
  perfumed. They make the
  perfect healthy snack...

• Get smooth with Sainsbury's
  20

  Get smooth with Sainsbury's
  INTENSIVE
  Just launched last month are the
  new JS Cocoa Butter
  Body Creann and JS
  Evening Primrose Body
  Cream. These body
  creams have been specially
  formulated with cocoa
  butter and evening...

• JS kicks off with new cake designs
  20

  JS kicks off with new cake designs
  Not since 1966 when Bobby IVIoore
  lifted the World Cup at Wembley has
  there been such football fever in the
  country. And Sainsbury's is not
  immune. To commemorate Euro 96
  Jane Asher has...

• More freedom with Liberty
  20

  More freedom with Liberty
  JS Liberty Tampons have been relaunched with widthways expansion for improved leakage
  protection, easier insertion with soft touch applicators and improved comfort due to the improved
  shape of the...

• Perfect fillers
  20

  Perfect fillers
  Sainsbury's buyers are always
  on the look out for new fillings
  for their popular and expanding
  range of fresh sandwiches. The
  latest offerings include: Egg
  Florentine made with fresh
  boiled egg mayonnaise...

• Bavarians butter up the British butty
  21

  Bavarians butter up the British butty
  Alpine Butter is a new, creamy,
  unsalted butter made from cream
  collected in the Bavarian Alps.
  Unlike most Alpine butters, this one
  is not lactic in nature, and instead
  has a sweet...

• Chocolate is Bliss
  21

  Chocolate is Bliss
  New in the confectionery aisles is Bliss, a
  coconut bar covered in milk chocolate. The
  latest product to compete directly with a
  major branded product. Bliss looks set to
  cut a niche for itself in the...

• Make summer sweeter
  21

  Make summer sweeter
  Just in time for those summer suppers are Summerfruit Pudding, Chocolate Pudding
  and Fruit on the Bottom Chocolate Mousse in pineapple and raspberry flavours.
  Summerfruit Pudding is a traditional English...

• Safe in the sun
  21

  In conjunction with the selection of Suncare Lotions
  for adults is the new range of Suncare Lotion for
  babies and children.
  Formulated with high levels of UVA and UVB
  filters, the range provides essential protection...

• Tasty pastry
  21

  Tasty pastry
  The new range of vegetarian
  pastry products was launched
  during the recently held
  Vegetarian Week. The
  selection includes a Cornish
  pasty, mushroom pie and
  sausage roll.
  The products have been
  designed with...

• The Journal's great New Lines giveaway
  21

  The Journal's great New Lines giveaway
  If you would like to sample some of our new products simply cross the box
  next to your first choice and send the coupon to the JS Journal June
  Giveaway, 9th floor, Drury House. The first...

• SSA OFFERS
  22

  Looking for that special break away from it all..? Then read on...
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  We are thrilled to be able to offer SbA members a new...

• APOLOGY
  23

  APOLOGY
  It was incorrectly stated in the
  April issue that Jaswinder
  Chauhan who passed away
  suddenly on March 10 was
  from St Clares branch. She
  was a checkout assistant
  from Haywards Heath. Our
  apologies to family and...

• LONG SERVICE
  23

  LONG SERVICE
  Employees who have
  completed 25 years' service:
  FRIEDEL ADAMS, checkout/
  replenishment assistant,
  Walsall. PEGGY BAILEY, BWS
  assistant, Shirley. WENDIE
  BIRD, checkout/replenishment
  assistant, Hemel
  Hempstead....

• MESSAGES
  23

  MESSAGES
  Congratulations to the
  following members of staff
  from West Green, Crawley and
  East Grinstead who have
  successfully completed a sign
  language course:
  June Benbow, Ann Weaver,
  Yvonne Pappa, Pat Smedley,
  Sarah...

• OBITUARY
  23

  OBITUARY
  Length of sen/Ice appears In
  brackets.
  GLENNIS ASHLEY, 47, a
  produce assistant at
  Letchworth died suddenly on
  April 29. (17yrs).
  HEATHER CASTLE, 47, a
  restaurant assistant at Oxford
  died suddenly on March...

• RETIREMENTS
  23

  RETIREMENTS
  Length of service appears in
  brackets.
  DENNIS ALDERTON, night
  warehouse assistant, St
  Clares (7yrs). BARBARA
  ARRAN, checkout/
  replenishment assistant.
  Bishops Stortford (15yrs).
  WENDY BATEMAN,...

• SOUND AND VISION
  23

  This issue we asked Simon
  Glass in merchandising at
  Blackfriars to review
  Abduction, the latest XFiles
  video release from
  "I think the X-files are
  brilliant. The story lines are
  interesting and not the
  usual run of the...

• PUTTING ON A SHOW
  24

  PUTTING ON A SHOW
  Britain was enjoying a festive
  mood, but behind the
  celebrations were shortages of
  essential items from building
  materials to food supplies.
  However, shopping for the latter
  had become more interesting...