'The Journal', March 2001

Table of content

• Contents
  02

  features
  fair trade in an unfair world 7
  supporting Fairtrade Fortnight
  get a Taste for Wine 9
  Sainsbury's links up with Oddbins
  making the Bank shout louder 12
  growing Sainsbury's Bank instore
  waste's not waste until it's...

• If I were boss...
  02

  Enjoying life at the top this month is
  Great Yarmouth's assistant manager,
  grocery, Martyn Williams...
  if I were the boss, I'd immediately install a "customer satisfaction
  team" into every store, making its members responsible...

• Bites - Census posters to go on display
  03

  bites
  CENSUS
  POSTERS TO GO
  ON DISPLAY
  Sainbury'swillbe
  supporting the
  Government's
  Census Day on
  29 April by
  putting up posters
  in stores
  throughout the
  country during
  the coming weeks.
  Public affairs
  senior...

• Colleagues give company thumbs up in opinion survey
  03

  THE TALKBACK4 survey results for retail colleagues have now
  been released and reveal positive signs, with 29 ofthe 53
  statements showing an improvement, and only nine showing a
  decline in performance.
  The quality of...

• Red Nose Day will be nothing to sniff at
  03

  THE RUN-UP to Red Nose Day on 16 March promises to be a
  hoot in all Group stores thanks to Sainsbury's decision to
  team up with Comic Relief to become its exclusive retail
  partner for the appeal.
  All Group stores have been...

• Sainsbury's to You delivers bigger and better service
  03

  SAINSBURY'S IS working with its IT business partner,
  Accenture, to replace the current web site for Its
  home-shopping service, Sainsbury's to You, in late spring.
  Shopping on-line will be faster thanl which...

• Bites - Safety to improve for Northern Ireland kids
  04

  bites
  SAFETY TO
  IMPROVE FOR
  NORTHERN
  IRELAND KIDS
  Sainsbury's stores
  in Northern
  Ireland have joined
  forces with the
  RUC, Tescoand
  Coca-Cola to
  improve child
  safety in the
  Province through
  the Safe Child
  Scheme.
  By...

• Safe-driving campaign revs up
  04

  SAINSBURY'S IS helping put safe driving at the top of the
  agenda by sponsoring the Brake organisation's national road
  safety week for the third year running.
  Brake, a charitable organisation which raises awareness
  of road...

• Step into spring
  04

  SAINSBURY'S IS helping customers dust away the cobwebs by running a
  Dream Cleaning promotion instore for six weeks throughout the UK.
  The Dream Cleaning promotion, formerly known as Spring Clean,
  started on 18 February and is...

• Your chance to smile with BUPA Dental Choice
  04

  INFORMATION ON dental-care
  insurance through BUPA is to be made
  available to all Sainsbury's colleagues
  this month through the You Choose
  programme.
  The scheme is designed to
  encourage people to make regular
  visits to the...

• Bites - Gay colleagues to unite in Manchester
  05

  bites
  GAY COLLEAGUES
  TO UNITE IN
  MANCHESTER
  A day trip to
  Manchester is being
  arranged for qay
  and lesbian
  colleagues on
  Saturday 31 March
  and will include an
  afternoon's
  shopping and a bop
  in a nightclub...

• Calcot offers IT now
  05

  SAINSBURY'S HAS launched a £1 million IT centre at Calcot Savacentre in
  partnership with Reading and Newbury colleges and the West Berkshire
  Education Business Partnership.
  IT.Now@Sainsbury's is the first of its kind and...

• Produce teams produce the goods
  05

  PRODUCE COLLEAGUES at London's Camden store have
  come out tops in the "cluster 2" grouping of stores in the
  third quarter of the Produce Sales Allowance competition.
  The team's excellent performance won its members
  £1,500...

• Two great deals from Scottish Power
  05

  Sainsbury Group colleagues and veterans
  can now receive ten per cent off any goods
  bought in ScottishPower stores. And there's
  a special Reward Points offer if you signup
  with ScottishPowerto supply your energy.
  SCOTTISHPOWER...

• Bites - Colleagues' Disability Awareness wins award
  06

  COLLEAGUES'
  DISABILITY
  AWARENESS
  WINS AWARD
  The skills of
  Sainsbury's
  colleagues in
  serving deaf blind
  customers has
  been recognised
  with an award
  from the charity
  DeafblindUK.
  The award was
  presented at...

• Bringing everyone into the loop
  06

  A hearing device enabling deaf customers and colleagues to Interact more
  easily Is to be rolled out to all stores after a successful trial at Burpham
  store in Surrey.
  The portable hearing induction loop can be worn on a...

• Get the credit for recycling
  06

  STORES ARE now being credited up to £80 a tonne to
  recycle cardboard, polythene and plastics.
  Store waste, in weight, is about five per cent
  cardboard, nine per cent polythene and seven per cent
  plastic shelf trays. That's...

• Tree-mendous opportunity to befriend a tree
  06

  The Woodlands For The Millennium project
  was one of the three programmes chosen by
  Sainsbury Group colleagues in 1999 to
  celebrate the millennium.
  The project involved working with The
  Woodland Trust-the UK's leading...

• Fairtrade in an unfair world
  07

  Sainsbury's is supporting Fairtrade Fortnight for the
  third year in succession, underlining its commitment to
  responsible trade with producers in the Third World. Bananas, coffee, cocoa and
  chocolate - some of the most
  popular...

• Bites - Archives give schools a lesson in war
  08

  bites
  ARCHIVES GIVE
  SCHOOLS A
  LESSON IN WAR
  Sainsbury's has
  opened a Second
  World War Gallery
  in the "basement"
  of its Virtual
  Museum at
  www.
  j-sainsbury.co.uk
  /museum.htm
  Schoolchildren
  can now access
  copies of...

• Carry On London Colney
  08

  EASTENDERS STAR Barbara
  Windsor has paid a visit to London
  Colney store to promote her
  autobiography, All of Me.
  She's a familiar face to millions
  - after finding fame in the Carry On
  films and behind the bar at the
  Queen...

• Healthy hearts beat on at Sunderland
  08

  SUNDERLAND'S STAFF restaurant
  and coffee shop both won the
  Heartbeat Award for Healthy
  Options during 2000. This is the
  eleventh time the staff restaurant
  has picked up the award.
  Sylvia Herdman, from the staff
  restaurant,...

• Space transforms on all frontiers
  08

  MARCH SEES three new stores open and many
  undergoing refurbishment or reinvigoration under the
  aggressive programme to renew the estate.
  The new stores are at Martineau Place in central
  Birmingham, Stanmore in Middlesex and...

• Get a taste for wine
  09

  n a partnership with the UK's leading wine specialist,
  Sainsbury's presents a unique offer. Sainsbury's and Oddbins have
  teamed up in one of the most
  exciting ventures of the year to
  launch Taste for Wine, a unique
  offer...

• Haggis not just for Burns Night
  10

  FAMILY BUTCHER'S, Simon Howie Ltd,
  from Dunning in Scotland, supplied
  Sainsbury's with 8 0 tonnes of haggis to
  help customers celebrate Burns Night on
  25 January.
  Under the regionality programme -
  which aims to cater for...

• Quality tests prove what's best
  10

  THE PRODUCT Quality Monitor
  (POM) is a continuous qualitytesting
  programme that asks
  members of the public to rate
  Sainsbury's own-label products
  head-to-head against equivalent
  competitor products.
  To guarantee the...

• Serving suggestions put customers in the picture
  10

  CUSTOMERS ARE now being given the opportunity to see made-up recipes on the
  packaging of a number of Sainsbury's food products, in the form of serving
  suggestions and meal solutions.
  The label suggestions show the product being...

• Sweet treats
  10

  THE SWEETEST time of the year, Easter, is almost
  upon us and tlie shelves are already stocked with
  delicious goodies. But as a warm-up for the giant egg
  hunt in mid-April why not also take a look at the fantastic
  collection of...

• Bites - Confectionery sales look sweet
  11

  bites
  CONFECTIONERY
  SALES LOOK
  SWEET
  A sales Incentive
  competition was
  run late last year
  to support the
  launch of a new
  range of own-label
  boxed chocolates.
  The competition
  kicked off with
  grocery managers
  receiving...

• Passionate about food
  11

  special rf^sort
  I hope you'll all enjoy this creation, especially those
  colleagues I inet a few weeks back on my trips to
  Durham (below right) and Harrogate stores.
  I had a couple of great lunchtimes in the staff
  restaurants...

• Making the Bank shout louder
  12

  Sainsbury'sBankisa
  growing and profitable
  business. You'll have read
  about its award-winning
  products in previous
  journals. Now, to ensure it
  keeps on growing, the Bank
  is shouting louderto make
  its presence felt instore....

• Waste's not waste until it's wasted
  14

  Even rubbish costs money these
  days. And burying it in landfill sites -
  currently the destination of some
  90 per cent of the almost 80,000
  tonnes of rubbish Sainsbury's
  produces annually - Is getting ever
  more...

• Local news: Blackfriars
  15

  Blackf riars out of hours By Blackfriars
  correspondent,
  Lin Holdeman,
  from the shareholder
  services department. There's been a lot going on at Blackfriars since
  my last report in November'sjourna/.
  In a charitable appeal for...

• Local news: North East
  15

  By North East
  correspondent,
  Barbara
  Stonemanfrom
  the personnel
  department at
  Stockton
  Savacentre.
  Call 01642 665605
  ore-mail
  Spare2.Stockton@tao.
  salnsburys.co.uk
  Hundreds of years of retail
  experience have now been...

• Local news: Northern Ireland
  15

  Congrats on customer service success By Northern
  Ireland
  correspondents,
  Brian McAlister
  (left) and Brian
  Campbell from
  Coleraine store. Our phones have been poker hot
  and our e-mail inundated with
  unbelievable stories...

• All in a good cause: Children in Need
  16

  Red Nose Day is just around the corner and the journal
  can't wait to show what you did to raise money for Comic
  Relief-so please get your story in to the address on
  page 2 as soon as your Red Nose fund-raising's taken
  place....

• Ferndown favours fancy fundraising
  17

  FERNDOWN STORE
  collected £370 during
  Cancer Care week. The
  money went towards a
  holiday home in New Milton
  for families who need a
  break while nursing loved
  ones suffering from cancer

• Making dreams come true
  17

  ALISTAIR GRANT and
  Raymond Garson from
  Shorehead and Cheadie
  stores respectively, made
  many dreams come true
  when they raised a
  mammoth £5,700 by
  running in last year's New
  York Marathon.
  The money they
  collected was...

• Portraits raise pounds
  17

  CLITHEROE STORE manager Julia Blackett has
  presented a cheque for £300 to the Lancashire
  Heart Appeal, which aims to provide defibrillators
  throughout Lancashire's Ribble Valley.
  The money was raised by Venture...

• Saving the rhino
  17

  TWO COLLEAGUES from
  Greenwich store have taken part in
  Walk for Wildlife 2000 to raise
  money to save the endangered
  rhinoceros.
  Customer service assistant Jo
  Wilcox and food sampler Layla
  Saleh walked ten miles...

• Streatham Common shows its communitv snirit
  17

  STREATHAM COMMON'S duty
  manager Darren Barnden endeared
  himself to the south-London
  community when he visited St
  George's IHospital Paediatric Ward and
  Neonatal Unit to present them with
  toys and furniture on behalf of...

• Stroud's first in line for charity
  17

  STROUD STORE has been involved in so many fund-raising events,
  the journal thinks its colleagues deserve a mention.
  Included among their many collections are the Olympic theme
  day last year for the National Meningitis Trust,...

• Express yourself
  18

  scan for a solution
  Jenny Jordan, replenishment
  assistant, Camden:
  Scanners have recently been
  introduced to recall everything
  we do, but they are always going
  wrong. And they slow us down.
  They were meant to be worn...

• Cartoons
  19

  Crumbs!!

• Salient points
  19

  Tony Green, community officer, Newbury:
  I refer to the letter "club to close" in the
  November jouma/. It was encouraging to hear
  Martin Pratt reveal the company was "looking
  into ways of extending recognition to
  colleagues...

• Chicken looks for feed at Frome
  20

  MILDRED THE Hen brought a smile to the faces
  of Frome colleagues and customers when she
  spent the entire morning surveying the meat
  and fish counters through the store's window.
  Whether she was queuing to audition for
  the...

• District team brushes up on its paint skills
  20

  A TEAM-BUILDING course for store managers on Geraldine Galway's
  former district - and members of the district team - resulted in a real
  benefit for the community in Hemel Hemstead.
  The course required delegates - including...

• Diwali delights at Barkingside
  20

  BARKINGSIDE STORE enjoyed a feast of food and
  festivities at a Diwali evening organised by eight
  colleagues, who provided all the food and
  decorations.
  The eight also educated their colleagues on the
  ways in which Diwali is...

• Kingsway's international athlete needs your help
  20

  MARTYN WILLIAMSON,
  checkout assistant at
  Kinqsway, moonlights as
  a member of the Great
  Britain Canoe Polo team
  and is looking for people
  to help fund his training
  and equipment, which
  costs well over £1,500...

• Northern lights shine on golf day
  20

  COLLEAGUES FROM district 34 held a golf
  day at Slaley Hall, with a presentation of
  trophies afterwards (pictured).
  Ron Barnes (left) from Whitley Bay
  shot his way to the High Handicap prize;
  Roy Ingle (front) won Best Guest;...

• Watford informs infants
  20

  OVER TWO dozen three- and four-yearolds
  descended on Watford store from
  Mascot Wood Infants as part of their school
  project on the working environment.
  The children were so excited about
  their visit that they walked 45...

• Harrogate brings toy joy
  21

  HARROGATE STORE made it into the local paper after donating more than
  £1,000 worth of toys to Harrogate and Knaresborough Toy Library.
  The store approached the community affairs department for the money
  then used it to buy the...

• Lonely hearts column
  21

  the journal \s appealing for help in
  mending the broken
  heart of a little
  boy from
  Shropshire.
  Since Adam
  Richards met sixyear-
  old Paige on
  holiday at Sa
  Coma in Majorca
  in May last year,
  he has not
  stopped...

• Providing loot for Luton
  21

  BRAMINGHAM PARK store sponsored local team Luton
  Football Club in their Nationwide Division Two match
  against Wrexham. Unfortunately, Luton-who are
  struggling near the foot of the division-went down 4-3
  after a good...

• Schools enjoy Sainsbury's art lessons
  21

  CHILDREN AROUND the country are
  now enjoying new paintings thanks to
  Sainsbury's Pictures For Schools
  scheme, now in its seventh year.
  The four famous paintings in this
  year's scheme were selected by Sir
  Nicholas Serota,...

• Enjoy a great day out at The Cosmopolitan Show
  22

  Are you looking for the perfect day out witfi friends? Do you
  want fashion, beauty, careers, lifestyle, celebrities and much
  more, all under one roof?
  Then get down to The Cosmopolitan Show on 3-7 May 2001
  at Earls Court 2,...

• November competition winners
  22

  Winning the £25 crossword is R Barker at Altrincham. The £10 wordsearch
  prize goes to Valerie Baker at Great Yarmouth.
  For a list of the winners in the rest of the competitions featured in the November
  issue, please send an...

• Quick crossword
  22

  ACROSS
  4. Poise (7)
  8. Deep-set(6)
  9. Insult (7)
  lU. 10 moderate (fa)
  11. Unequalled (6)
  1^. hllllSlUti;
  18.
  21. Maiden (6)
  22. Hearty (7)
  Z3. Heavenly body (b)
  ?4. Withdraws (7)
  nnwN
  1. Defend (7)
  ?. Annuish(7)
  6....

• Solutions to Jan/Feb wordsearch and crossword
  22

  Black
  Adriatic
  Tasman
  Dead
  Caspian
  Aegean
  Red
  Arabian
  Across: 1 Elaboration; 9 End;
  10 Dismantle; 11 Obese; 13 Misrule
  14 Sedate;16 Strict; 18 Realise;
  19 Pleat; 20 Trouncing; 21 Too;
  22 Predominant.
  Down: 2 Lid; 3...

• Wordsearch
  22

  THE clues below describe
  geometric figures. Can you
  find them in ourwordgrid?
  1. A four-sided figure
  2. Aglobe
  3. A three-sided figure
  4. Asolid with a square base
  and triangularsides
  5. Asolid with six square
  faces
  6. A...

• Exclusive £7.50 off for Journal readers
  23

  Brewers Fayre and
  Brewsters are offering
  journal readers an exclusive
  deal of a fantastic £7.50 off
  a meal for two, when two
  adult main courses are
  purchased from either
  restaurant's standard menu.
  Foramoreadult...

• Fare comment - Pasta Primavera
  23

  This pasta dish could be the perfect treat for Mother's Day. ( JHISI-I flBAT,
  r-^CO\/ER BOTTOM.
  \ Of A. SKILLET \MirH
  OUVE OIL. ANP
  ROASTS CRUSmp
  ^AKUC CLOVES
  / _ * > CHOPPED l_n^\IE '-'^TOmKrOES, \ b...

• Film quiz
  23

  1 Who wrote the sho
  story on which the
  film The Iron Giant
  based?
  2 Who directed the c.
  epic Dr Zhivago? \.
  3 What film connects
  Kim Basinger with
  Rowan Atkinson? '
  4 Who hosted the 1998
  Academy Awards __
  ceremony? '
  5...

• Caring pair assist in hospital drama
  24

  When a mum with a young daughter fell ill at Newbury
  store, first-aid colleagues Helen Bradford and Tanya
  Passf ield rushed to help and called for an ambulance.
  While mum was taken to hospital, they looked
  after the little...

• Customer comment
  24

  comfort at a
  time of great I
  Recently-bereaved King's Lynn i
  customer, Pat Knight:
  Thank you so very much for being s
  kind toward me over the past five y
  after my husband Fred, whom I lov(
  dearly, suffered a massive stroke,...

• Kindness gives family a fillip
  24

  Colleagues at Worle store were sotouchedon hearing
  that an 80-year-old shopper had her pension book and
  money stolen from her handbag that they rallied to her
  aid and each donated £1.
  Such was the generosity that within just...

• Meals to help with a malady
  24

  1 Vincent Mason's wife needed medical
  ment, he enlisted the help of the Denton sti
  ig suitable, wrapped meals to take to the I
  ind the customer restaurant team was only too'
  v to help, producing a series of healthy salads...

• Northern cheese pleases southerner
  24

  A customer at Bagshot Road store in Surrey put in a special request for some
  Wensleydale with ginger cheese, but was disappointed to discover the
  product could only be bought from stores in the North, where it is...

• Service to schoolboy earns good report
  24

  he eve of a home economics project, schoolboy Ben j
  yard presented his mum with the long list of ingredieti
  liredforit.
  —^^He'd failed to ask her to pick them up earlier in the week
  so she suggested he phone Bybrook store,...