Training video for Texas Homecare store staff about providing good customer service. The video was intended to be part of a training course, with exercises being carried out by staff.
A presenter explains how to provide good customer service, and dramatical segments performed by actors (including Nula Conwell) demonstrate examples of good and bad customer service.
The video begins with an introduction by Graham Murdoch (Operations Director) and ends with a conclusion by Ron Trenter.
Footage is included of Texas Homecare staff at work; store interiors and displays.
Duration: 59 minutes. Produced in association with B.T. Lewis Associates.
Texas Homecare staff communication and training videos
"Putting Service 1st" Texas Homecare staff training video
- Ref. No: SA/SUB/TEX/33/11/4
- Date: 11 Mar 1988
- Level: File
- Extent: 1 file
- Access: Open
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