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British Airways correspondence with J.D. Sainsbury

Ref. No: SA/FAM/5/3/41
Date: 8 Oct-9 Nov 1984
Level: File
Extent: 6 items
Access: Open

Correspondence relating to a complaint from Lord Sainsbury regarding the poor luggage clearance service received on return to the UK. There was a 45 minute delay between the arrival of the passengers and the appearance of the luggage on the carousel. A letter of explanation and apology was provided by Lord King, the Chairman of British Airways.

British Airways correspondence with J.D. Sainsbury

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