'The Journal', June 2003

Table of content

• Contents
  02

  contents
  features
  organic growth
  make the most of organic
  products in-store
  rewarding woric
  rewarding colleagues for
  great service
  it's all in the mix 11
  how mixed-use developments
  benefit the business...

• Forward View
  02

  By Sara Weller, deputy managing director
  Welcome to summer and the season of First for Freshi!
  Firstly I'd like to say a big tfiank you to all
  colleagues who've been involved in the very
  successful introduction of Scan 'n'...

• Bites - Three of the best
  03

  bites
  THREE OF THE
  BEST
  Three petrol filling
  station managers
  have won £500 in a
  recent Sainsbury's
  Bank incentive. The
  winning stores
  achieved 100 per
  cent compliance on
  Bank advertising.
  Well done to the
  three...

• If I were boss...
  03

  Judy Banks from the Isle of Wight petrol
  filling station stands up for PFS colleagues
  everywhere.
  If I were boss of the petrol station, I would make sure
  more store colleagues were petrol-trained in order to
  cover breaks and...

• Now you're talking
  03

  COLLEAGUES HAVE had their say -
  and the results of the Talkback
  survey are now available.
  Feedback reflects responses to
  key questions about colleague
  commitment - 70 per cent said they
  wanted to stay with Sainsbury's,...

• Bites - Gate swings into action
  04

  bites
  GATE SWINGS
  INTO ACTION
  Salnsbury'sis
  making life easier
  for managers by
  controlling the flow
  of business centre
  information
  througtianew
  process Known as
  the Retail
  Gatekeeper.
  The system - for
  those wanting...

• New property director joins
  04

  Desmond Taljaard has joined
  Sainsbury's as property director
  and a member of the Sainsbury's
  Supermarkets Ltd board.
  Before joining Sainsbury's,
  Desmond was senior vice president,
  Real Estate, at the Hilton Group...

• Retail changes
  04

  Ian Elkins retired from the company on 23 May after a
  career spanning 35 years at Sainsbury's. In that time he
  worked as a store manager, regional business manager
  and most recently retail operations director.
  Jon Hartland...

• Retail Eye
  04

  the journal is keeping an eye on the
  retail world as reported in the national,
  trade and regional press.
  Asda is set to create 1,200 new jobs in the UK and
  is investing £200m to upgrade its supply cliain. The
  retailer is...

• The journal does the double
  04

  THE JOURNAL has scooped two top awards. In April, it won the first ever
  retail in-house magazine of the year award in the Business Food and Drink
  Journalist of the Year Awards.
  The judges - some of the best journalists and...

• Flower power
  05

  SHEFFIELD COLLEAGUES now
  have the chance to see a new
  exhibition sponsored by
  Sainsbury's at Sheffield's
  Millennium Galleries.
  The exhibition - called ¥\QVjer
  Power - features over 130 paintings,
  drawings, sculptures,...

• Nectar gets bigger
  05

  THE SWEET smell of Nectar's success has attracted four
  other companies to join the original Nectar sponsors.
  This further enhances the reward programme which,
  since last September's launch, has signed up over
  11 million...

• New store Shaw's-style
  05

  SHAW'S HAS opened a new flagship store at the
  Prudential Center in Boston, US which boasts
  spectacular architecture, latest design and an
  extensive product selection - and allin true
  cosmopolitan style.
  The 40,000-sq ft store...

• Cheque this out..
  06

  ANGELA MARSHALL project manager, retail change, is pictured (left)
  presenting a cheque for £1,500 to Lena Cheng from Barts Cancer
  Centre of Excellence.
  The money was raised by the
  SSA, through a raffle held at the
  Winter...

• Going abroad? don't get burnt
  06

  IF YOU'RE thinking of going abroad
  this summer, make sure you're
  properly covered - with travel
  insurance from Sainsbury's Bank.
  Travel insurance from
  Sainsbury's Bank is up to75 per
  cent cheaper than that offered by
  some...

• Waste-ing away
  06

  SAINSBURY'S IS redirecting its
  waste from landfill sites to
  charities-helping tfie
  environment, local causes and
  monkeys'teeth!
  Last year, Sainsbury's disposed
  of 84,000 tonnes of rubbish.
  Fifteen per cent of this is...

• A recipe for success
  07

  FOURTEEN-YEAR-old Mhalrl
  Robertson from Linlithgow
  Academy near Edinburgh has
  developed a new dish that will
  feature on Sainsbury's recipe cards
  nationwide this autumn.
  Mhairi was the winner of
  Sainsbury's Scottish...

• Bites - MP's praise for Worle and Sittingbourne
  07

  bites
  MP'S PRAISE
  FORWORLEAND
  SITTINGBOURNE
  Brian Cotter MP
  was full of praise
  for his local
  Sainsbury's in
  Worle, Bristol,
  when he toured
  the store with
  manager Richard
  Treharne and his
  team.
  Mr Cotter...

• Education, education, education
  07

  DID YOU know Sainsbury's sponsors
  colleague training? And that ttiere is a wide
  range of qualifications on offer.
  Ttiese opportunities can provide
  qualifications which enable colleagues - at
  different levels within stores,...

• What Dubai with £1,000?
  07

  SUE JOHNSTON is on her way to Dubai after
  winning £1,000 in the commitment shares
  plan prize draw.
  Sue joined the plan in March and her name
  was the first out of a hat on 24 April. Share
  plans manager Michelle Grehan...

• Are you losing it?
  08

  YOU COUNT the stock when it
  comes into the store. And you can
  tell from sales data how much has
  been sold - simple, right?
  Well, that's how It should be. But
  it's not always the case - mainly
  because of unknown stock...

• Bites - Gold award at Chelsea
  08

  bites
  GOLD AWARD
  AT CHELSEA
  The Sainsbury'ssponsored
  UK
  Horticulture stand
  at the Chelsea
  Flower Show has
  won a prestigious
  Gold Award. This is
  the seventh
  consecutive Gold
  Award for the
  stand, which is...

• Broadcast news
  08

  BUSINESS TV is putting colleagues in the picture -
  that's the verdict from a colleague survey held earlier
  this year.
  The internal communications department surveyed
  store and depot based colleagues in February and now
  the...

• New stores for Northern Ireland
  08

  At the Balmoral Show in Belfast, regional
  operations director Peter King announced the
  opening of two new stores later this year: Holywood
  Exchange in Holywood, Belfast, will open in
  September and Sprucefield, near Lisburn,...

• Organic growth
  09

  Crunchy cabbage, tasty tomatoes,
  succulent steaks and luscious lamb.
  Sainsbury's offers organic alternatives
  for virtually every recipe ingredient -
  and they're seriously delicious. There are now over 1,000 organic
  products...

• Bonus time
  10

  and
  service."
  Plenty of store colleagues will be
  feeling a little more flush this
  month after receiving their
  colleague bonus for delivering
  great service to customers.
  Congratulations to all the bonus
  achievers across the...

• Rewarding work
  10

  Retail HR director
  Karina Riddiford
  explainsthenew
  colleague reward
  programme
  "For some time now, many of you have been telling us that certain elements of your contract
  cause you inconvenience, and make it difficult for you...

• It's all in the mix
  11

  Sainsbury's is investing
  in mixed-use
  developments which
  will benefit the
  business-and also the
  communities in which
  they are built.
  A mixed-use project does exactly
  what it says - it's a location that is
  developed to...

• All the best from the South West
  12

  f/7eyoiyma/continues its trip
  round Britain witli a look at
  Sainsbury's in the soutli west Go into any Sainsbury's store and
  you'li be able to buy the same
  products, right?
  "Wrong," says Rachael Turner,
  trade development...

• Hops hops hooray!
  14

  SAJNSBURVS HAS enhanced the
  Taste the Difference range with
  more fresh tasting beers for those
  warm summer evenings.
  Three new brews - created by
  the Meantime Brewing Company of
  Greenwich, London - now give beer
  lovers a...

• Summer to heat up bakery sales
  14

  GINGERBREAD FIGURES will be
  sporting summer shorts and bikinis
  as part of an innovative bakery
  programme to improve Sainsbury's
  fresh food offer.
  A range of new seasonal
  products will be availablefor four to
  eight weeks,...

• The sweetest thing
  14

  MANY PEOPLE try to resist desserts
  during the skimpy-clothes season of
  summer - but Sainsbury's Is here to help
  those who need a bit of sweetness In
  their life.
  Introducinq the be good to yourself
  triple layer chocolate...

• Hot off the press
  15

  With summer upon US, the June issue of
  Sainsbury's Magazine gets sizzling with
  fantastic barbecue ideas to conjure up the
  sun, whatever the weather.
  Pick up a copy of Sainsbury's Magazine and brush
  down your barbecue. Our...

• Servings on a platter
  15

  SAINSBURY'S HAS come up with another
  good excuse for customers to get the
  barbecue out and enjoy al fresco cooking.
  The new Meat & Fish Barbecue Platter
  service - part of Sainsbury's refocused fresh
  food offer - is now...

• Think you can't eat chocolate? Think again
  15

  ANYONE ALLERGIC to nuts, dairy, gluten or
  eggs can now eat chocolate - maybe for the
  very first time.
  That's because Norfolk-based Kinnerton,
  "The Careful Chocolate Company", has
  launched the world's first nut-free,...

• Work, rest and play
  16

  Make the most of the offers available through
  the Sainsbury's Staff Association. Working for Sainsbury's entitles
  colleagues to a number of
  voluntary benefits. These enable
  colleagues to enjoy savings on a
  raft of products...

• Express yourself
  18

  perfect the platters
  Lynne Laney, chief display assistant,
  Chislehurst:
  I regularly enjoy being involved In the
  making up of sandwich platters. Our
  customers really appreciate this
  service and are very pleased with...

• Cartoon
  19

  The weather being like it's been means the solar panels haven't picked up much energy

• Salient points
  19

  balancing job
  Nell Collins, customer service assistant. East
  Prescot Road:
  it was no good having a massive advertising
  campaign in April promoting delivering greater
  service, with not enough stock on the shelves -
  and at the...

• Lose weight with Kelloggs
  20

  Try Kellogg's Kickstart to see if you can lose up to 6lbs
  in two weeks.
  Kellogg's and the journal liave joined forces to offer
  you the chance to win one of 10 £100 Red Letter Day
  vouchers, so you can reward your efforts to...

• March competition winners
  20

  Winner of the £25 crossword is Mr J Lloyd, a veteran.
  For a list of the winners in the rest of the competitions
  featured in the March issue, please send an SAE to
  the journal at the address on page 2.

• Quick Crossword
  20

  ACROSS
  1. Mark of disgrace (6)
  7. Emery board (8)
  8. Indication (4)
  10. Pointed beard (6)
  11. Brags (6)
  14. Football supporter (3)
  16. Bishop's headdress (5)
  17. At any time (4)
  19. Exhausted, dissipated (5)
  21. Writing...

• Solutions to May crossword
  20

  Across: 1.Wants; 6.Juror; 9.Hicieous; lO.Sport; 11.Melts; 12.
  Snaps; 13. Satsuma; 15, Ink; 17. Writ; 18. Fringe; 19. Fades; 20.
  Trader; 22. Drop; 24. Sin; 25. Meteors; 26. Otter; 27.Rou(3ti; 28.
  Gaunt; 29. Learned; 30. Order;...

• Add spark with Nicky Clarke
  21

  straight and smooth, glossy curls,
  long or short? Whatever your hair
  type, getting the right cut and using
  the right products are a must If
  you're to make the most of your
  crowning glory.
  So say goodbye to bad hair...

• Boost your booze ideas
  21

  entry form: Thomas Lowndes & Co
  Is Courvoisier a cognac or a brandy?
  answer:
  name:
  address:
  work location:,
  contact tel no:
  Entries to: Competitions, the journal, J Sainsbury pic,
  33 Holborn, London, ECIN 2HT, to arrive no...

• Join the tennis set for a day
  21

  Ariel is once more linking with the Lawn
  Tennis Association behind a national Ariel
  Championship Whites campaign, and is offering readers
  the chance to win Centre Court tickets to Wimbledon.
  Tim Henman is again the advertising...

• Bear essentials
  22

  SELBY ROAD coHected a much-needed
  £900 for the Daniel Yorath Brain Injury
  Trust, thanks to raffling the Charmin
  toilet-roll bear.
  The raffle was held over two weeks,.
  and pictured with Charmin Bear are (I to
  r): Maddie...

• In Brief
  22

  BURY ST EDMUNDS went that
  extra mile to reach customers and
  develop colleagues by holding a
  cheese and wine evening at the
  store.
  The event was attended by 55
  customers, and hosted by store
  manager Linda Alexander,...

• Meating of minds
  22

  THE ROLL-OUT of Simon Howie fresh meat
  counters is going great guns in Scotland. The
  partnership between the Scottish meat supplier
  and Sainsbury's started in 1998, and has grown to
  the stage where 15 stores will have a Simon...

• Picnic in the park
  22

  GORILLAS AT Port Lympne Wild Animal Park in Kent had a cracking
  time at Easter - they gorged themselves on eggs donated by
  Folkestone store.
  The sight of Djala and his family of 12 Western Lowland gorillas
  feasting on 19...

• It all adds up
  23

  WESTHILL PRIMARY School pupils enjoyed
  their maths lessons for once when they visited
  Wandsworth. The cMjtoM^ere divided into
  three groups with e ^ H p i g to work out the
  cost of their shopping^^mbw much change
  they would...

• On your Bike
  23

  JOE WALSH has ridden hundreds of miles to collect thousands of
  pounds for various charities over recent years.
  Since 1992, he has taken part in an annual bike ride to raise
  money for charities in the Gravesend area, such as the...

• The commons touch
  23

  WHEN COLLEAGUES display outstanding
  customer service, the store often receives
  a letter of praise. But Tottenham Court
  Road's Karen Baker went one better - she
  got an invitation to lunch at the House of
  Commons.
  It was...

• Wizard Promotion
  23

  CRYSTAL PALACE had a magic time promoting the new Harry Potter
  video - especially when it won Steve Bass's district competition for the
  best promotion.
  Colleagues showed loads of spirit and dressed up in Harry Potter
  garb to...

• Have your say
  24

  We asked checkout colleagues what
  they think of scan'n'pack-here's what
  they had to say... "It's great for cashiers as it provides
  easy and immediate interaction
  witli the customer. So you become
  more conscious of them and...

• Spreading the word
  24

  A new television advertising
  campaign starring Jamie Oliver
  broke earlier this month,
  promoting Sainsbury's fresh fruit,
  vegetables and meat as the perfect
  ingredients for summer eating. A
  series of four fun,...