Customer Services presentation pack
[1990s]Pack produced to accompany a customer services training day. Gives details of departmental staff structure, responsibilities e.g. complaints reception and how branches can help Customer Services to...
SA/BL/3/37/2
Standing Instructions II General, 1972-74
1972-1974Rules and procedures for branches relating to: supply control; branch storage; deliveries; ticketing; customer complaints; orders and weights and measures.
SA/BL/3/171
Unidentified microfiche
1983-1987Two boxes of unidentified microfiche. The microfiche appear to be of correspondence and papers relating to the day to day business of Sainsbury's and have titles such as, 'Day File', 'Customer...
SA/BL/3/215
Memorandum regarding customer services - freephone
1994Memorandum from D. R. Fuller, Head of Customer Services to Mr W. T. Hales, Director of Branch Operations. Regarding customer services - freephone with background, operation and proposal details.
SA/BL/3/243
Material relating to Innovations '96 exhibition
5-7 Jun 1996Programme for "Innovations '96" exhibition held at Rennie House Conference Centre. Themes involved include consumer relationship marketing, powershopping, loss prevention, the demand driven supply...
SA/BR/17/26
Standing instructions: General shop practice 1 and 2, Computer and hygiene
1964-1970Instuctions include: cleaning materials; refrigeration equipment; hot weather instructions; evening shift work; employment of students; deliveries; Sainsbury's delivery drivers; opening and marking...
SA/BRA/3/1/1/5/1/1
Standing instructions: General shop practice 2, computer and hygiene
1964-1970Instructions include: stock counting and recording; customer relations; cash register procedure; office procedures eg. pay roll, cash control, income tax; security; recruitment; food hygiene; personal...
SA/BRA/3/1/1/5/1/3
Standing instructions: General - Book I
1978Instructions include: damaged goods; reductions to clear; stocktaking; personnel; hygiene - cleaning and housekeeping; deliveries; customer relations; Saturday and Monday working; refrigerated...
SA/BRA/3/1/1/5/2/3
Standing instructions: General - Book II
1972-1975Instructions include: supply control; branch storage; deliveries; equipment handling; customer relations/complaints; product ticketing; working patterns; cleaning and trolley retrieval. (Indexed).
SA/BRA/3/1/1/5/2/5
Memoranda to store management
1997-1998Memoranda from head office departments to store managers and other store management covering promotions, product display and procedures. Includes memoranda from: Reward Card Project Office regarding...
SA/BRA/3/1/2/22
Tommy's Campaign - store managers briefing
11 Jan 1996Store managers briefing to the Tommy's Campaign Parent Friendly Awards 1996.
SA/BRA/3/1/5/1
Bar code explanation leaflet
c. 1980s-1990sInstructions for completing Customer Complaint Forms and Refund Book entries entitled 'Do you know your codes'. Relates to bar codes and EANs (European Article Number). An A4 sheet of coloured card...
SA/BRA/3/1/5/2
EFTPOS - Broadfield store
[1980s]Includes correspondence relating to customer complaints over errors at checkout caused by the new scanning equipment and market research into customer opinions on the system. EFTPOS (Electronic...
SA/BRA/4/3/1/16/3
Customer service monitor V
9 May 1990Market research into the types customers perceptions of Sainsbury's.
SA/BRA/4/3/1/16/5/9
Customer service monitor VII
Dec 1990Market research into the types customers perceptions of Sainsbury's.
SA/BRA/4/3/1/16/5/10
Customer service monitor VIII
Apr 1991Market research into the types customers perceptions of Sainsbury's.
SA/BRA/4/3/1/16/5/11
The JS checkout evaluation and development research
Mar 1997Report on finding of market research into customers shopping experience.
SA/BRA/4/3/1/16/5/13
EFT front - end operation
20 May 1986Gives examples of situations which could occur at the front end when a customer presents an EFT card for payment and explains the processes. Including a purchase made wholly by EFT, purchase made in...
SA/BRA/4/3/1/16/6/11
JS courtesy cards paper
24 Jul 1987Paper discussing the pros and cons of introducing a courtesy card for valued customers. The card would identify customers from whom high value cheques would be accepted without further evidence of...
SA/BRA/4/3/1/16/6/24
Reports on customer scanning complaints
1988-1989Statistical information compiled from customer complaints with regard to scanning.
SA/BRA/4/3/1/16/8