Homebase material
1979-1999Includes: File of documents exploring opportunities for Sainsbury's in the do-it-yourself market. Photographs of Homebase convention 1999. Internal memoranda regarding: management changes; lead in...
SA/SUB/SGB/GEN/12
'Journal', February 2018
Feb 2018Articles include: Trend-setters: Habitat (p.3) LGBT History Month celebrations (p.3) Godiva treats and delicious eats for Easter (p.4) Get moving for Sport Relief (p.6-7) Destination Sainsbury's:...
SA/SC/JSJ/72/2
'Journal',' December 2015
Dec 2015December 2015 issue of Sainsbury's staff journal. Articles include: Christmas hat bands, new ready meal products, winning town in 'Waste less, save more' initiative p4 Christmas customer service...
SA/SC/JSJ/69/10
Miscellaneous public relations material (from Chairman's Office), 1986-87
1986-1987Correspondence and other papers relating to public relations from the Chairman's Office. The file contains the following items: report on the Customer Relations Department, June 1987; draft...
SA/PR/3/4/1
'Customers' choice' information card
Nov 1998Concertinaed information card about the choices consumers face in deciding where to shop and what to buy. Produced by Sainsbury's Public Affairs Department.
SA/PR/2/4/2
Articles about Sainsbury's
Feb-May 19931. Photocopied article about Sainsbury's, its announcement of its profits and its relationship with its suppliers, 18 May 1993, 2. Reader's Digest magazine including article about being a 'savvier...
SA/HIST/1/17
Unedited recording of Sir John Sainsbury giving a recorded speech to staff
[1970s-1990s]Rushes (unedited audio recordings) of Sir John Davan Sainsbury talking for the benefit of staff about the importance of customer service. The speech was also being recorded on video/film.
SA/FAM/5/47/2
Leading Great Service' workbook
2000-2002Colleague workbook to be completed as part of a two day training programme to sustain business strategy and great service to our customers. Enclosures at rear include PMA insert.
SA/EMP/TRAI/13
Material relating to customer service training
1996-2000Includes: TalkBack material including results from 1995 questionnaire; 2 copies of 'Our Quality - Our Passion for Food' a booklet put together for managers to read and then relay the relevant...
SA/EMP/4/1
Customer care cards
Oct 1991-Jun 1993Customer care cards. Contains a record of the courses two members of staff attended. Also includes a card issued to staff to be produced on a visit to a doctor.
SA/EMP/2/3/11
Staff recruitment material
1920s-1990sIncludes: staff experience cards; recruitment advertisements; letter of appointment on a trial basis; reports for staff on Sainsbury's trading 77 - 87; health and safety matters booklet; 2...
SA/EMP/1/14
General speeches
1983-c. 1992Contains speeches of mixed content: 1.10.1983 Copy of slide script submitted for use by Director-General of the Institute of Marketing , Peter Blood, at the Institute of Marketing Lunch/presentation...
SA/CO/SPE/3
Decimalisation paperwork
1969-1971Includes information about Sainsbury's value calculator, Sainsbury's commitment to making the changeover to decimal as easy as possible for customers. Includes copy of newspaper article issued by...
SA/BRA/5/9/6
Customer assistance notice
[1995]Barker card offering assistance if anything the customer requires cannot be found.
SA/BRA/5/7/2/10
Photograph of staff member helping customer to pack bags
[1999-2005]SA/BRA/5/7/2/2/3
Images relating to customer services
1970s-1990sBlack and white photographs, slide transparencies and negative images of staff packing customers' shopping bags, customer service kiosks, baby changing room, cash points (ATM) and car breakdown...
SA/BRA/5/7/2/2
Safety of children press cutting
Jun 1973Press-cutting from 'Mother & Baby' called 'WHEN THE MARKET ISN'T SUPER' and includes a comment from Sainsbury's regarding the safety of small children and pram parks.
SA/BRA/5/3/14
British Retail Consortium child safety leaflet
c. 1990s'SAFE CHILD SCHEME- What to do when a child gets lost shopping'. Produced by the British retail Consortium.
SA/BRA/5/3/13
Product availability leaflet
c. 1990sNotification of the introduction of a system of identifying the top 500 selling lines (by sales volume) by adding a white explanation mark on a blue background to the usual price labels. The leaflet...
SA/BRA/5/3/8
Express weigh leaflet
[c. 1995-2000]Leaflet inviting customers to weigh their own fruit and vegetables in the produce area to reduce waiting time at checkout.
SA/BRA/5/3/6