Letter regarding customer ordering
19 Mar 1914Letter from member of branch staff regarding the practice of inexperienced juniors being sent out to wait upon customer orders. The author felt that the higher standard of customer service which a...
SA/BRA/5/1/2
Staff recruitment material
1920s-1990sIncludes: staff experience cards; recruitment advertisements; letter of appointment on a trial basis; reports for staff on Sainsbury's trading 77 - 87; health and safety matters booklet; 2...
SA/EMP/1/14
Promotional correspondence
Apr 1925-Oct 1938Letters sent out by J. Sainsbury from head office at Blackfriars and various individual branches to customer account holders and potential customers (either individuals or organisations) advertising...
SA/BRA/5/3/1
Notice to staff regarding serving of relatives and friends
30 Oct 1945Notice stating that staff should not serve or attend to relatives or friends to avoid embarrassment in the event of any mistakes being made.
SA/BRA/5/1/5
Standing instructions: General shop practice 1 and 2, Computer and hygiene
1964-1970Instuctions include: cleaning materials; refrigeration equipment; hot weather instructions; evening shift work; employment of students; deliveries; Sainsbury's delivery drivers; opening and marking...
SA/BRA/3/1/1/5/1/1
Standing instructions: General shop practice 2, computer and hygiene
1964-1970Instructions include: stock counting and recording; customer relations; cash register procedure; office procedures eg. pay roll, cash control, income tax; security; recruitment; food hygiene; personal...
SA/BRA/3/1/1/5/1/3
Decimalisation paperwork
1969-1971Includes information about Sainsbury's value calculator, Sainsbury's commitment to making the changeover to decimal as easy as possible for customers. Includes copy of newspaper article issued by...
SA/BRA/5/9/6
Images relating to customer services
1970s-1990sBlack and white photographs, slide transparencies and negative images of staff packing customers' shopping bags, customer service kiosks, baby changing room, cash points (ATM) and car breakdown...
SA/BRA/5/7/2/2
Unedited recording of Sir John Sainsbury giving a recorded speech to staff
[1970s-1990s]Rushes (unedited audio recordings) of Sir John Davan Sainsbury talking for the benefit of staff about the importance of customer service. The speech was also being recorded on video/film.
SA/FAM/5/47/2
Standing Instructions II General, 1972-74
1972-1974Rules and procedures for branches relating to: supply control; branch storage; deliveries; ticketing; customer complaints; orders and weights and measures.
SA/BL/3/171
Standing instructions: General - Book II
1972-1975Instructions include: supply control; branch storage; deliveries; equipment handling; customer relations/complaints; product ticketing; working patterns; cleaning and trolley retrieval. (Indexed).
SA/BRA/3/1/1/5/2/5
Safety of children press cutting
Jun 1973Press-cutting from 'Mother & Baby' called 'WHEN THE MARKET ISN'T SUPER' and includes a comment from Sainsbury's regarding the safety of small children and pram parks.
SA/BRA/5/3/14
Standing instructions: General - Book I
1978Instructions include: damaged goods; reductions to clear; stocktaking; personnel; hygiene - cleaning and housekeeping; deliveries; customer relations; Saturday and Monday working; refrigerated...
SA/BRA/3/1/1/5/2/3
Customer service material collected by Sainsbury's
1979Consists of a broadcast transcript entitled 'Are you being served?' about customer service standards and notes on different aspects of customer service at Mac Markets, Safeways, Sainsbury's and Tesco.
SA/BRA/5/1/3
Homebase material
1979-1999Includes: File of documents exploring opportunities for Sainsbury's in the do-it-yourself market. Photographs of Homebase convention 1999. Internal memoranda regarding: management changes; lead in...
SA/SUB/SGB/GEN/12
Bar code explanation leaflet
c. 1980s-1990sInstructions for completing Customer Complaint Forms and Refund Book entries entitled 'Do you know your codes'. Relates to bar codes and EANs (European Article Number). An A4 sheet of coloured card...
SA/BRA/3/1/5/2
EFTPOS - Broadfield store
[1980s]Includes correspondence relating to customer complaints over errors at checkout caused by the new scanning equipment and market research into customer opinions on the system. EFTPOS (Electronic...
SA/BRA/4/3/1/16/3
Unidentified microfiche
1983-1987Two boxes of unidentified microfiche. The microfiche appear to be of correspondence and papers relating to the day to day business of Sainsbury's and have titles such as, 'Day File', 'Customer...
SA/BL/3/215
General speeches
1983-c. 1992Contains speeches of mixed content: 1.10.1983 Copy of slide script submitted for use by Director-General of the Institute of Marketing , Peter Blood, at the Institute of Marketing Lunch/presentation...
SA/CO/SPE/3
EFT front - end operation
20 May 1986Gives examples of situations which could occur at the front end when a customer presents an EFT card for payment and explains the processes. Including a purchase made wholly by EFT, purchase made in...
SA/BRA/4/3/1/16/6/11