'Journal', February 2018
Feb 2018Articles include: Trend-setters: Habitat (p.3) LGBT History Month celebrations (p.3) Godiva treats and delicious eats for Easter (p.4) Get moving for Sport Relief (p.6-7) Destination Sainsbury's:...
SA/SC/JSJ/72/2
'Journal',' December 2015
Dec 2015December 2015 issue of Sainsbury's staff journal. Articles include: Christmas hat bands, new ready meal products, winning town in 'Waste less, save more' initiative p4 Christmas customer service...
SA/SC/JSJ/69/10
Leading Great Service' workbook
2000-2002Colleague workbook to be completed as part of a two day training programme to sustain business strategy and great service to our customers. Enclosures at rear include PMA insert.
SA/EMP/TRAI/13
Photograph of staff member helping customer to pack bags
[1999-2005]SA/BRA/5/7/2/2/3
'Customers' choice' information card
Nov 1998Concertinaed information card about the choices consumers face in deciding where to shop and what to buy. Produced by Sainsbury's Public Affairs Department.
SA/PR/2/4/2
The JS checkout evaluation and development research
Mar 1997Report on finding of market research into customers shopping experience.
SA/BRA/4/3/1/16/5/13
Memoranda to store management
1997-1998Memoranda from head office departments to store managers and other store management covering promotions, product display and procedures. Includes memoranda from: Reward Card Project Office regarding...
SA/BRA/3/1/2/22
Material relating to customer service training
1996-2000Includes: TalkBack material including results from 1995 questionnaire; 2 copies of 'Our Quality - Our Passion for Food' a booklet put together for managers to read and then relay the relevant...
SA/EMP/4/1
Tommy's Campaign - store managers briefing
11 Jan 1996Store managers briefing to the Tommy's Campaign Parent Friendly Awards 1996.
SA/BRA/3/1/5/1
Material relating to Innovations '96 exhibition
5-7 Jun 1996Programme for "Innovations '96" exhibition held at Rennie House Conference Centre. Themes involved include consumer relationship marketing, powershopping, loss prevention, the demand driven supply...
SA/BR/17/26
Customer assistance notice
[1995]Barker card offering assistance if anything the customer requires cannot be found.
SA/BRA/5/7/2/10
Express weigh leaflet
[c. 1995-2000]Leaflet inviting customers to weigh their own fruit and vegetables in the produce area to reduce waiting time at checkout.
SA/BRA/5/3/6
'Customer First' press pack
Jun 1995Press pack containing information about 'Customer First' Sainsbury's new commitment to customer service. Includes press release with customer service pledges, transcript of Mr David Sainsbury's...
SA/BRA/5/1/1
Memorandum regarding customer services - freephone
1994Memorandum from D. R. Fuller, Head of Customer Services to Mr W. T. Hales, Director of Branch Operations. Regarding customer services - freephone with background, operation and proposal details.
SA/BL/3/243
Articles about Sainsbury's
Feb-May 19931. Photocopied article about Sainsbury's, its announcement of its profits and its relationship with its suppliers, 18 May 1993, 2. Reader's Digest magazine including article about being a 'savvier...
SA/HIST/1/17
Customer care cards
Oct 1991-Jun 1993Customer care cards. Contains a record of the courses two members of staff attended. Also includes a card issued to staff to be produced on a visit to a doctor.
SA/EMP/2/3/11
Customer service monitor VIII
Apr 1991Market research into the types customers perceptions of Sainsbury's.
SA/BRA/4/3/1/16/5/11
British Retail Consortium child safety leaflet
c. 1990s'SAFE CHILD SCHEME- What to do when a child gets lost shopping'. Produced by the British retail Consortium.
SA/BRA/5/3/13
Product availability leaflet
c. 1990sNotification of the introduction of a system of identifying the top 500 selling lines (by sales volume) by adding a white explanation mark on a blue background to the usual price labels. The leaflet...
SA/BRA/5/3/8
'Here to help' staff badge
1990sCircular pin badge with a laminated paper face, a white plastic back and a metal safety pin fastening. The face is pale yellow and bears a blue printed inscription, 'Here to help. Sainsbury's....
SA/BRA/5/3/4