"Training programme to ensure checkout colleagues are up to speed draws together best practices of scan and pack, checkout captain and customer helpers into one package."
Video is introduced by retail operations director Simon Webb and director, great service Alan McKenna. It asks checkout staff to apply "mind the gap" service, which involves talking to customers and working with them to ensure scanning and packing finish at the same time. Includes the role of the "checkout captain" in reducing queues and helping customers.
"mind the gap part b" starts at 05:10 and offers more practical guidance than the first part of the video. At 06:59 it introduces a list of "good practises [sic]".
Video includes footage of exterior and interior of Pepper Hill and Sydenham branches with staff and customers.
Duration: 7 minutes 45 seconds.
Customer service training and information videos
"Mind The Gap" training video
- Ref. No: SA/BRA/5/1/7/5
- Date: 2002
- Level: File
- Extent: 1 file
- Access: Open
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