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"learning @ Sainsbury's" video entitled "It's Not Just Packing!" designed to suggest ways checkout staff can give good service to customers. Covers topics such as engaging with young children, moving around the checkouts to find customers needing assistance, asking before helping, how to pack different types of items, taking shopping to customers' cars and showing personality.

Clips of interviews with customers giving their views appear throughout the video. The entire video seems to have been filmed at Horn Lane, 55 Bugsbys Way, Greenwich branch, with the interior and exterior both visible.

Duration: 8 minutes 35 seconds.