Customer service training and information videos

Customer care training video from Sainsbury's Retail Training Department. Produced by Campaign Video. The video shows what poor customer service looks like and contrasts that with good customer...

SA/BRA/5/1/7/1

Video for Sainsbury’s staff to demonstrate what a really good shopping experience looks like. The video is introduced by Colin Harvey (Retail Director). The introduction seems to imply that it is...

SA/BRA/5/1/7/2

Video produced by Sainsbury's Visual Communications & Events. Described on cover as "A programme for all staff about customers with sight, hearing and mobility difficulties". Video produced as part...

SA/BRA/5/1/7/3

Video beginning and ending with a screen showing a background of oranges (part of the "making life taste better" branding used from c. 1999-2005) and text (not in the correctly branded font) reading...

SA/BRA/5/1/7/4

"Training programme to ensure checkout colleagues are up to speed draws together best practices of scan and pack, checkout captain and customer helpers into one package." Video is introduced by...

SA/BRA/5/1/7/5

Video for staff from Sainsbury's stores participating in a training course on customer service. Sainsbury's staff from Banbury, Canley, London Colney and Uxbridge stores appear in the...

SA/BRA/5/1/7/6

"This video demonstrates and brings to life what great customer service looks like in convenience stores. For use in induction and refresher training." Video is introduced by managing director of...

SA/BRA/5/1/7/7

"Video for colleagues demonstrating what great customer service looks like across the shopping experience. For use in customer service induction and refresher training." Includes introduction from...

SA/BRA/5/1/7/8

"learning @ Sainsbury's" video entitled "It's Not Just Packing!" designed to suggest ways checkout staff can give good service to customers. Covers topics such as engaging with young children, moving...

SA/BRA/5/1/7/9

Customer service training video aimed at staff working with customers in branches, including both new staff and those undergoing refresher training. Includes clips of exteriors and interiors of...

SA/BRA/5/1/7/10

Video intended to help checkout staff "understand what delivering great service efficiently is and what this looks like". Presenters include retail director Ken McMeikan, customer director Gwyn Burr...

SA/BRA/5/1/7/11