'The Journal', January 2000

Table of content

• Contents
  02

  features
  an easy Act to follow
  how the Disability Discrimination Act
  affects you
  quality: the secret ingredient
  why Sainsbury's is still leader in the quality
  stakes
  fundraising fun helps hospices
  fundraisers for the Live...

• If I were boss...
  02

  Giving a view this month on what
  he'd do if he ruled the world is BWS
  assistant at Chaddesden, David
  Harrison...
  "ABOVE ALL, I'd devote more time to training. If staff are trained
  properly, particularly in specialist areas...

• Banking centres go on trial
  03

  SAINSBURY'S BANK has opened three instore personal banking
  centres, allowing customers to open accounts on the spot. The
  centres opened in Blackhall, Warren Heath and Pound Lane on
  6 December, with plans for another nine to...

• Bites Christmas cheer at Thorley
  03

  bites
  CHRISTMAS
  CHEER AT
  THORLEY
  Intherun-upto
  Christmas,
  Thorley provided
  extra cheer by
  prod ucing 5,000
  leaflets
  advertising the
  store's opening
  hours-and the
  times of Father
  Christmas'visits -
  and placing...

• Long and short of SHORT survey
  03

  RESULTS FROM the second phase
  of the Store and Head Office
  Relationship Tracker (SHORT)
  survey, revealed that significant
  improvements in key areas have
  been achieved in five of the 11
  central departments...

• Security awareness week on the way
  03

  NATIONAL RETAIL Security
  Awareness Week is being launched
  on 30 January. The week is intended
  to raise security awareness in stores
  by educating and informing
  colleagues on security issues.
  As part of the awareness week,...

• New-look confectionery sweetens sales
  04

  A RADICAL new look for the confectionery aisle is to be rolled Out at
  more than 200 stores this year, following a highly successful ninestore
  trial. The visually appealing aisle, designed to attract customers
  into the...

• Openings boost Christmas trade
  04

  TWO NEW Scottish
  Sainsbury's stores and one
  London Local opened for
  business in time forthe
  busy Christmas trading
  period.
  First to open, on 20
  November, was Linlithgow
  - a Country Town format
  store with an...

• Safety is just a phone call away
  04

  IN COMING months, all colleagues
  will receive a leaflet on the new
  Group Safety Helpline.
  This will ensure colleagues who
  previously raised a safety issue, and
  believe it has not been properly
  addressed, have the opportunity...

• Bites - Allez a Calais
  05

  bites
  ALLEZ A CALAIS
  A BWS store will
  open in Calais,
  France, on
  25 January
  replacing the
  existing storewhich
  accounted
  for about 12 per
  cent of Sainsbury's
  total BWS sales
  volume last
  quarter.
  The new store,...

• Charities enjoy central support
  05

  the journal's Blackf riars
  correspondent, Lin Holdeman,
  reports on what's been happening
  at central departments. If you
  have a story for Lin, call her on
  0207695 6382 ore-mail LINK
  IT MIGHT seem immodest, but I'd like to...

• E-commerce boots up with a great deal
  05

  SAINSBURY'S HAS joined up with one of the
  UK's fastest-growing Internet service
  providers, LineOne, to offer customers and
  colleagues free access to the Internet.
  The new e-commerce division is also
  currently working on major...

• Hazel draws millennium car
  05

  HAZEL MARGINSON, from Wilmslow store, was the lucky winner of the
  £20,000 car in the Millennium Colleagues Draw, announced on Sainsbury's
  Business TV in December.
  Timothy Wilkins, from Reading, won £15,000 for second place,...

• Bites - Hedge End on air
  06

  bites
  HEDGE END ON
  AIR
  Karin Mills, from
  Southampton, won
  two minutes of
  fame and fortune
  on SouthCity FM as
  winner of the
  Sainsbury's trolley
  dash at Hedge End
  store. The dash
  took place shortly
  before...

• Careline transfers to Cheshire
  06

  THE TRANSFER of Sainsbury's
  Customer Careline from
  Altrincham to Birkenhead has
  been successfully completed -
  mainly thanks to Karen Almond
  (below) from customer relations
  atBlackfriars, who was
  seconded to Cheshire to...

• Now do the blue congo
  06

  BLUE CONGO potatoes are unlike any spuds you've ever
  seen before. For starters, they're blue. They originate
  from the Bolivian Andes, and they're now grown in
  Karijoki on the west coast of Finland.
  Blue Congo potatoes are sold...

• Taste tests take to the road
  06

  TASTE TESTS, in which customers were asked to sample two versions of a product
  "blind" then say which they preferred, were held in 18 stores across the UK shortly
  before Christmas.
  The instore tests dramatise to
  customers...

• Win on an Impulse
  06

  IMPULSE SOLAR body spray, available from
  this month, exudes optimism, radiance and
  energy, conjuring up the vision of brilliant,
  bright, white sunlight on a crisp spring
  morning!
  It is a new sensation of positive
  refreshment...

• Bites - Greenwich throws down gauntlet
  07

  bites
  GREENWICH
  THROWS DOWN
  GAUNTLET
  Greenwich
  students were
  invited to take part
  in the Sainsbury's
  Business
  Challenge shortly
  before Christmas,
  when sixthformers
  from 11
  local schools were
  asked to describe
  how...

• Happy birthdays for parents
  07

  NEW MATERNITY and parental leave regulations came into effect just before
  Christmas for all colleagues who have a child born on or after 15 December 1999.
  The regulations also affect those adopting children or acquiring...

• Look after your millennium baby
  07

  THIS BEING the first issue of tne new millennium,
  the journal thought you'd like to see how
  Sainsbury's is going to provide for all those new
  millennium babies.
  What to clothe them in is easy. The "I'm a
  Millennium Baby"...

• Pasta and Oscars win
  07

  SAINSBURY'SH
  Pizza, Pasta & Ita
  ncludes Sainsbi
  Organic Dried Pa
  Sainsbury's
  behind. Pictured
  product develop
  And at the 0
  categories at the
  Organic-for Org
  andtheJuniorQ
  and Buns.
  <\S won the VJS Pasta Retailer of the...

• An easy Act to follow
  08

  With 8.5 million adults in the UK having
  some form of disability, the Disability
  Discrimination Act would appear to
  be a useful addition to the statute books.
  But what exactly does the Act mean
  for the Sainsbury Group? Giving...

• Quality: the secret ingredient
  10

  Sainsbury's reputation for quality, despite stiff
  competition, has never been bettered. To
  understand why, the journal and two store
  colleagues visited the manufacturer of a
  Sainsbury's product which has been wowing
  consumers...

• Fundraising fun helps hospices
  12

  From the catwalk to mountain walks, colleagues from
  stores, depots and central departments, as well as
  customers, pulled out all the stops to raise cash for
  Sainsbury's special charity for 1999 - the Live Every
  Moment Appeal....

• Express yourself
  14

  let the music play
  Robert Robinson, BWS
  assistant, Bishop's Stortford:
  Would it be possible to have piped
  music of a classical or atmospheric
  nature, playing throughout the
  store? Especially on the wine
  section. This could...

• Cartoon
  15

  This end, Wayne!!

• Salient points
  15

  bank statement
  Pauline Hiton, fresh foods, Chester:
  After joining the Christmas Saver Scheme
  Sainsbury's Bank offers, I found the bank
  changed it to an instant access account.
  I was not asked about this and I asked for
  my...

• Bob beats Basingstoke's best
  16

  BASINGSTOKE DRIVERS held their
  annual golf championship at
  Basingstoke Golf Club on a fine but
  blustery day. But pre-tournament
  favourite Terry Collins, and "Seve" Dibley
  and "Tiger" Coleman did not match up to
  their...

• Brenda braves desert
  16

  BRENDA BOULTER, personnel assistant at Elstree depot, has completed a gruelling five-day
  charity trek across the Sinai Desert for Haringay Mencap, raising about £2,200 in the process.
  During the trek, Brenda climbed to the top...

• Doncaster stalwarts celebrate 25 years
  16

  DONCASTER CELEBRATED its 25th anniversary in October, as did ten loyal colleagues who
  have been with the store since it opened in 1974. They are Pat Flanagan, Elaine Hall, Betty
  Copley, Marqaret Blenkiron, Pauline Waller,...

• He shoots, he scores
  16

  DARNLEY GROCERY manager Brian Cassidy
  (pictured below) does what his fellow Scots
  struggled to do against England and smashes
  home yet another goal as his team marched
  on to victory. Not a Euro 2000 play-off in
  this case, but...

• Dulwich's diamond customers
  17

  TO CELEBRATE the diamond wedding anniversary of customers Edward
  and Winifred Rhodes, Dulwich store manager Terry McGinty presented the
  happy couple with a selection of goodies worth the diamond sum of £60 -
  including...

• Golders Green turns 25
  17

  GOLDERS GREEN is busy planning its
  25th birthday party on 11 March and is
  searching for former colleagues to join
  in the fun. The store will be holding a
  dinner and dance at Brent Cross
  Banqueting Centre. If you would like...

• Preston cuts a dash
  17

  IN A special promotion to encourage customers to
  become Reward Card holders, Preston store held a
  trolley dash competition. The lucky winner was Mrs
  Martin (pictured), from Fulwood, Preston. The
  Deepdale Duck, mascot of local...

• Riding the rapids
  17

  TAMMY WARD of the western
  systems team, together with Lisa
  Tyler (pictured), from internal
  comms, is to join the Nepal 2000
  White Water Rafting event in aid of
  charity, Disability Living Awareness.
  Each needs to raise...

• Stacey swims to success
  17

  STACEY JOHNSTON, staff
  restaurant assistant at Wandsworth store, swam her
  way to two medals at a Special Olympics gala held in
  Germany. Stacey won silver in the 50 metres
  backstroke and bronze in the 50 metres freestyle....

• Theatre worth checking out
  17

  HARROGATE STORE is sponsoring the Young Persons' Theatre Card,
  which offers youngsters half-price entry to the Harrogate Theatre for
  12 months. To launch the card, the cast of From A Jack To A King
  (pictured) played rock 'n'...

• Answers to Christmas Cracker Crossword
  18

  up: 4. Rum 6. Elders 7. Brazils 10. Robin H.Xmas 13. Blaze 14. Cake
  17. Mummy 18. Babes 21. Camel 22. Tide 25. Forth 27. Steam
  28. Gingerbread 30. Gold 33. Tower 34. Corps 35. Dates 38. Blue
  39. Fudge 41. Ever 44. Green 46....

• Race to win British Grand Prix tickets
  18

  The race is on for four readers to win tickets to Formula
  One's British Grand Prix weekend at Sil verstone. The
  weekend takes place 21-23 April, with the actual Grand
  Prix going under starter's orders on the 23rd.
  the...

• Sportsword
  18

  ACROSS
  Nationality of
  Newcastle United's
  NikosDabizas(S)
  Illegal deliveries in
  cricket (2-5)
  Famous Berkshire
  racecourse (5)
  Joe, 200m goldmedallist
  at the
  1988 Olympics (2,5)
  Marc, Austrian-born
  skier...

• Wordsearch
  18

  Ten famous landmarks
  are listed below. Can
  you find the cities
  where they are sited in
  the word grid? Words
  are written horizontally
  and vertically, not
  diagonally or backwards.
  landmarks
  1. Eiffel Tower
  2. Little...

• Fare comment - Banana Banoffi Pie
  19

  fare comment
  Forget the winter blues and make life taste sweet with.. m X CANCONPENS-
  "^EP MILK IN A PAN
  OF BOILING WATER,
  ANPSl/WIER FOR
  3*1HR$> (MUX WILL
  TX/RNINTO TOFFEE).
  mPPEAD EVENLY
  • 0 INTO 1"CAKE TIN
  ANP...

• Get lucky with Lynx
  19

  Lynx Phoenix is the exciting new fragrance for 2000 and is
  available as a bodyspray, Shower Gel, Roll On, Deo Stick and
  Aftershave. It is a fragrance inspired by the mythical bird, the
  Phoenix, rising from the ashes of...

• Ghostly reminder
  19

  Can you believe it's ten years since you first saw Ghost on
  the big screen? To celebrate the anniversary, Ghost is
  being re-released on video on 31 January and the journal
  is offering ten readers the chance to own the movie....

• October competition winners
  19

  Winning the £25 crossword prize is N Gaqen at
  New Barnet. The £10 wordsearch prize goes to
  Cath Dawes at Arnold.
  The lucky winner of the weekend for two to
  Vienna courtesy of Birds Eye's Simply Fish is
  Gillian Monteith at...

• Crime and nourishment
  20

  HEN 76-year-old Margaret Reynard had her wheeled
  lopping bag stolen from outside her Kent home by an
  pportunist thief, she was particularly distressed.
  The bag contained shopping she'd just bought
  om Canterbury store -...

• One Stop Shop deserves a medal
  20

  A BURTON-ON-TRENT customer wanted to send her
  grandchildren-living in Canada-a full set of Millennium
  Medals in time for Christmas.
  But despite her best efforts, by November, she was
  still three medals short, and knew the...

• Saying it with flowers
  20

  S STEVENS from Rochester, Kent, wanted
  send a basket of fruit and flowers to a blind
  end, who was ill, living in Ongar, Essex. She
  is at her wit's end until she
  ntacted the nearby
  entwood store.
  Brentwood...

• Teamwork wins sale
  20

  DAVID BROOKS' role in the procurement
  department doesn't often bring him faceto-
  face with customers - but when a
  player from his hockey club said he was
  interested in a PC he'd seen Sainsbury's
  advertising, David sensed a...

• What the customers are saying
  20

  "brilliant staff"
  help with shock
  absorption
  Northwich customer R Lawson
  writes:
  AN INCIDENTinthe carpark of
  Northwich left my wife in severe shock.
  Our car was severely damaged along
  with four others, and the woman...