'The Journal', November 2000

Table of content

• Contents
  02

  features
  what a difference!
  the new Taste the Difference range
  of products
  learning@Sainsbury's
  news of a revolution in training
  and development
  why the crisis never became a drama
  how colleagues everywhere handled
  the...

• If I were boss...
  02

  Taking his place in charge of the
  company this month is part-time
  salad bar assistant at
  Wandsworth, Neil Smith...
  If I were the boss, I would sell the bowls, returned to the salad bar by
  customers, to staff at half price....

• Bites - Not-so-rip-off-Britain
  03

  bites
  NOT-SO-RIP-OFF
  BRITAIN
  The long-awaited
  Competition
  Commission
  report has found
  that the big
  supermarket
  chains are not
  ripping off
  consumers.
  It does, however,
  recommend that
  retailers with
  above eight...

• Bright idea to light up checkouts
  03

  AN INNOVATIVE feature for enhancing front-end service is now on trial at two
  stores thanks to a shining idea from part-time customer support colleague at
  Bridgemead, Robert Kirkham.
  The feature in question is a green light...

• Home delivery coming to your door soon
  03

  CUSTOMERS OUTSIDE the M25 are now getting the
  benefits of the company's home-delivery service,
  Sainsbury's to You.
  The nationwide roll-out began at Broadcut store in
  Eareham, closely followed by three more south-coast
  stores...

• Sainsbury's signs environment charter
  03

  SAINSBURY'S IS one of the first companies in the UK to
  make a specific public commitment to continue improving
  its environmental performance as part of the
  Government's Making A Corporate Commitment
  campaign, re-launched...

• Drive for equality shifts up a gear
  04

  THE MOST recent meeting of the Equality and
  Diversity steering group took place on 13 September
  to continue development of Sainsbury's drive for
  providing equality of opportunity to all people.
  Universities with a high ethnic...

• Gay rights move up the agenda
  04

  TO REINFORCE the company's stance on
  gay issues, a forum was held at The Edge
  pub in Soho in London, for gay and lesbian
  colleagues. The event was advertised in
  the Pink Paper - a weekly gay newspaper -
  and on noticeboards...

• Mentoring makes sense for developing talent
  04

  HUMAN RESOURCES manager, Helen Oakley-Smith is mentor to Nick
  Goss, a wheelchair user who works for the Royal Association of Disability
  and Rehabilitation.
  Nick's involvement with the mentoring scheme came about through...

• Bites - Gift for Glasgow
  05

  GIFT FOR GLASGOW
  Sainsbury's will be
  giving free fruit to
  schools in Glasgow as
  part of a three-month
  pilot project designed
  to encourage children
  to eat more fruit and
  vegetables.
  The project, in
  association...

• Bites - Purley Way receives good write-up
  05

  bites
  PURLEYWAY
  RECEIVES GOOD
  WRITE-UP
  Croydon, Purley Way
  store scooped positive
  press coverage when
  the Croydon Advertiser
  sent a reporter to see
  how much of a feast one
  could have courtesy of
  Sainsbury's "try...

• Gary helps Prospects client win contract
  05

  GARY HANVIDGE,
  senior warehouse
  assistant at Darnley, has
  recently completed a
  secondment to
  Prospects-which is
  part of the National
  Autistic Society -
  • through Scottish
  I Business in the
  I Community.
  Prospects is...

• New worklife policy guide on the way
  05

  ANEW guide, entitled It's Your Life, will soon be
  available detailing the range of policies Sainsbury's
  now has to support alternative working practices -
  essential in today's flexible market place.
  The guide will be split...

• Straiton extension improves wheelchair access
  05

  STRAITON STORE in Edinburgh
  has made a number of minor
  infrastructure changes which
  have made a major difference to
  one female colleague who uses
  a wheelchair.
  The changes were made as
  part of the works to extend the
  store...

• Bites - Sainsbury's climbs Euro league
  06

  bites
  SAINSBURY'S
  CLIMBS EURO
  LEAGUE
  Sainsbury's has
  risen from sixth
  place to fifth in a
  league table
  produced by
  Supermarketing
  magazine,
  showing Europe's
  biggest
  supermarkets
  according to sales.
  Tesco keeps...

• New recruitment process puts focus on behaviour
  06

  ANEW recruitment process for store
  non-management colleagues is now
  being developed following the change
  of instore roles in the A to E review.
  After extensive research and
  consultation, two specific targets have
  been set...

• Newry bring in the bread
  06

  NEWRY BAKERY team rose to the occasion when its members
  won the Instore Bakery Award at the nationwide Baking
  Industry Awards 2000, held at London's Grosvenor House on
  26 September.
  The instore Bakery Award, sponsored by DSM...

• Produce sales prove competitive
  06

  THE RESULTS for the second quarter of the Produce Sales
  Allowance competition are now out and show West Hove store on
  top of the "cluster 1" grouping of stores with a massive 25,973
  competition points.
  The competition is open...

• Sainsbury's Bakery Award winners
  06

  Sainsbury's Bakery
  Award winners
  scratch bakeries:
  Fallowfield-northernarea
  Pound Lane-eastern
  Wallington-southern
  Arnold-Midlands
  Hankridge Farm-south
  western
  mini-bakery - weekly
  takings more than...

• Bites - Broncos buck up Foster's promotion
  07

  bites
  BRONCOS BUCK UP
  FOSTER'S
  PROMOTION
  The London Broncos
  rugby-league team
  went on tour to
  Sainsbury's stores in
  the south-east at the
  end of summer, to
  promote the Broncos'
  sponsors-Foster's
  lager.
  As part of...

• Special Selection gets special attention
  07

  H E V i . niim
  WIDER APPEAL... The revamped Special Selection fixture.
  Special Selection gets a full relaunch on
  5 November, though you did get a sneak preview
  in last month's journal feature on the Cromwell Road
  refit....

• Staines bags solution to trolley litter
  07

  Staines store has come up with a novel
  way of solving the unsightly problem of
  rubbish left in trolleys, which can give
  customers such a bad impression.
  Using the principle of "providing the
  tools to do the job", Staines...

• Thanks A Million goes on offer to veterans
  07

  Sainsbury's is now offering retired colleagues the chance to join its
  Thanks A Million campaign-the payroll-giving scheme which enables
  colleagues to donate part of their earnings to their favourite charities.
  The Government...

• East Grinstead honours Queen Mother
  08

  EAST GRINSTEAD exhibited a stand in honour of the Queen Mother's
  100th birthday, showing pictures of her fulfilling patronage duties for
  two local charities-The Queen Victoria Hospital and the Royal
  National Lifeboat...

• Major fund-raising achievement recognised by John Major
  08

  DAVID PATERSON'S achievement in raising £430,000 for the
  Arthritis Research Campaign (ARC) in almost 400 Sainsbury Group
  stores over the past 11 years has led to him being presented with
  ARC'S 21-Year Award for services to the...

• Sharesave offer on the way
  08

  THE 2000 Sharesave offer - also known as
  "save as you earn" - runs from 24 November
  until 11 December 2000.
  Offer packs will be sent to colleagues'
  home addresses, but if you've been employed
  since25 November 1999 and...

• Youth productions produce cheap tickets for you
  08

  TWO EXCITING new plays for ten to 14
  year olds took to the stage this autumn
  thanks to Sainsbury's Checkout Theatre,
  an initiative set up by Sainsbury's to
  encourage guality new writing for young
  people and their...

• What a difference!
  09

  A new premium range of products has
  recently been launched across stores.
  More than 350 products in all categories
  make Taste the Difference Britain's
  biggest brand launch ever. Exactly what is so different about
  the newly...

• Autumn extensions
  10

  Bramingham Park store in
  Luton, and Heyford Hill in
  Oxford have both
  undergone major
  extensions.
  Straiton store in
  Edinburgh, which hasalso
  extended - t o a 47,229 sq
  ftsalesarea-nowhasa
  wellbeing section, a home
  shop,...

• Bites - Muliple awards
  10

  bites
  MULTIPLE
  AWARDS
  Sainsbury's has
  won the
  "excellence in
  multiple retailing"
  award from
  Progressive
  Housewares
  Magazine.
  The judges were
  particularly
  impressed with
  the work that's
  gone on at East
  Mayne store...

• New stores open their doors
  10

  PULBOROUGH STORE in Sussex opened on Friday, 6 October with superb
  sales in the first few trading days, significantly beating the budget estimate.
  Newly converted and extended from its previous life as a Costcutter
  supermarket,...

• Recycling bag launches in royal borough
  10

  Former television newsreader Angela Rippon is
  helping her neighbours get into the recycling habit.
  She has joined Sainsbury's and the Royal Borough
  of Kensington and Chelsea in London to launch the
  "Inside Out" bag.
  Customers...

• The answer to clean energy is blowing in the wind
  10

  THE EAST Kilbride distribution centre is soon to be
  powered with "Ecotricity", provided by the wind.
  A 65-metre-high wind turbine is being installed on
  the site-specially chosen because of its windy position.
  The switch to...

• Local correspondents: Blackfriars
  11

  By Blackfriars
  correspondent,
  Lin Holdeman,
  from the
  shareholder
  services
  department.
  Have you noticed how some
  people's names seem to fit their
  profession perfectly?
  The recently-appointed head
  chef in the staff...

• Local correspondents: North East.
  11

  love and
  generosity
  make the news
  in Stockton Love has definitely been in the air at
  Stockton this year with four colleagues
  marrying in late summer.
  First, grocery assistant Roy Thompson
  wed catering assistant Michelle...

• Learning@Sainsbury's - a revolution in training and development
  12

  The way all of us are trained and developed is undergoing a radical
  change -thanks to the new training and development
  framework, learning@Sainsbury's. It's new and it's changing the
  way all of us develop our skills
  and...

• Why the crisis never became a drama
  14

  As Britain's fuel crisis bit in mid-September, colleagues throughout
  the business rose to the challenge of helping keep the nation fed
  and its emergency services and hospitals running. Here's how...September's fuel crisis...

• Calais, s'il vous plait
  18

  'Tis the season of
  goodwill, and time
  totopupthewine
  cellar. So why not
  embark on a
  French boozecruise
  to le store in
  Calais? Especially
  asthejournal\s
  offering the
  chancetowin
  weekend
  accommodation
  for two. That time...

• Get away to Calais
  19

  the journal is offering you and a
  companion thechance to win a tripfor
  two to Calais on le Shuttle, including two
  nights' accommodation in the threestar
  Metropol Hotel situated in the heart
  of Calais.
  The prize includes...

• All aboard the Eye!
  20

  TWO TEAMS of colleagues have recently
  taken advantage of the new vantage
  point offered by the London Eye Eerris
  wheel.
  Pictured below is the management
  team from Ray Hayne's district, gaining a
  new perspective on the...

• Calcot raises steaks on Reading's promotion
  20

  CHRIS DIPLOCK, store
  director at Calcot .
  Savacentre, helped beef up
  Reading Football Club's
  promotion push this season
  when he invited players to
  sample free steaks from the
  store's meat counter, which
  has recently picked...

• Economy shampoo keeps filly shiny and manageable
  20

  SAINSBURY'S PRODUCTS
  get put to a variety of bizarre
  uses, and here's another.
  Kidderminster customer
  Suzy Reed owns a white-grey
  horse named Bliss with
  whom she competes at local
  shows. Bliss is not always a
  particularly...

• Floral assistant's home wins bouquet
  20

  THORLEY FLORAL assistant Denise Conyard has won Britain's Most
  Beautiful Home Award in the House Beautiful magazine/Crown
  Paints competition.
  Denise, and her husband Mitchell, have spent six years
  transforming their house in...

• Shearer transfers down under
  20

  SOUTHPORT STORE decided to sell off its cardboard
  England squad after Euro 2000 for charity.
  The customer who bought the Alan Shearer cutout
  subsequently sent it off to relatives abroad. Sixyear-
  old Billy McLaren from Western...

• Summer school enjoys tasty experience
  20

  WELLINGBOROUGH STORE played host to 30 visiting foreign children and
  staff from the Weavers Summer School during the summer holidays.
  Food sampler Kath Conway laid out an array of different dishes for the
  children to taste,...

• Get my Lynx effect
  21

  aet the ILvnx effect
  Lynx has launched its new ranges of shaving, haircare and styling
  products, to cater for all men's grooming needs. And to promote the
  range, Lynx and the journal are offering eight readers the chance to...

• Mad for Marmite Mania
  21

  MARMITE MANIA spread has hit the shelves!
  The new 150g tub of cheese and MARMITE savoury spread
  is exclusive to Sainsbury's for three months and joins the
  rest of the MARMITE range, which now moves from the
  gravy mixes...

• Pot Noodle snacks celebrate their 21st birthday!
  21

  Back in November 1979, a new quick-snack
  product hit the shelves and became an instant
  success.
  Twenty-one years on, and the POT NOODLE
  brand has outlasted even the Iron Lady! It is the
  third-most popular savoury snack brand...

• Express yourself
  22

  club to close?
  Stuart Faulkner, duty manager,
  Kempston:
  I understand the 25-year club is not
  going to be held after this year. Is
  this correct?
  I have also heard a 15-year award
  is to be given out. If this is so, what
  will...

• Cartoons
  23

  Perhaps the forgot to put friar's balsam on your sugar lump!!

• Salient points
  23

  Neil Krajewski, sales assistant, Springfield:
  I believe the Group now intends to recruit
  applicants below the age of 16.
  This appears to many to be a policy built on
  a desire to exploit young people's willingness
  to work for...

• A fish called Bazil
  24

  MARK HUNTER, meat manager at
  Alton, made the newspapers when he
  joined a growing list of anglers to
  have landed "The Most Famous Large
  Carp Living In This Country". This is
  how Carp World, the leading
  magazine for serious...

• Going for Guild
  24

  EIGHT COLLEAGUES from Stafford store, all seeking Bronze levels in
  the Guild gualification, decided to fulfil the programme's demonstration
  section by treating colleagues to a Quality tasting afternoon.
  Everyone enjoyed the...

• Rebecca picks up Bookstart prize
  24

  NEWCASTLE-UNDER-LYME STORE held a
  colouring competition to promote the Bookstart
  scheme, which was won by
  five-year-old Rebecca
  Smith.
  Store manager Nea
  Milton is pictured
  presenting Rebecca with ~
  herprize-aTigger
  cuddly...

• SSA anglers fill their nets
  24

  THE SSA held two Angling Championships this year, one staged in Nottinghamshire,
  mainly for northern stores, and one for the south in East Sussex.
  Overall winner in the north was Barry Luxton from Hornchurch store, with a
  total...

• Worle bowls over the competition
  24

  WORLE STORE skittled
  teams from Asda, Tesco
  and Iceland in the Dolphin
  Bowl competition, held in
  aid of Macmillan Cancer
  Research.
  The store entered two
  teams of six, mainly made
  up of younger colleagues.
  This was an...

• Deal's style impresses the community
  25

  DEAL STORE showed its enthusiasm for getting involved in
  local community activities when it took part in both the Deal
  Carnival and an It's A Knockout competition for companies in
  Kent.
  The It's A Knockout team came a...

• Pavarotti parades at Cheadle
  25

  THE WORLD'S most famous tenor,
  Luciano Pavarotti, visited Cheadle
  store to support its "Best of
  Italian" promotion.
  He gave out roses, sampled the
  Italian range and finally serenaded customers
  and colleagues with a rendition...

• Suits you Mark!
  25

  NORTH WALSH AM colleagues
  generously designed this suit
  for stock control manager Mark
  Challis to wear on the day of his
  marriage to Zoe Knight, petrol
  station manager at Pound Lane.
  But for some reason, Mark
  doesn't seem...

• Up and away in my beautiful balloon
  25

  WEEDON ROAD store gave
  six colleagues the chance
  to win a flight aboard a
  Sainsbury's balloon during
  Northampton's annual
  Balloon Festival.
  The first names out of
  the hat won the tickets, but
  unfortunately,...

• Veterans show their appreciation
  25

  NORMANDY VETERANS' Association presented a polished
  wood plague, mounted with its insignia, to Harlow store,
  after it allowed a two-day collection on the association's
  behalf.
  Pictured receiving the plague from the...

• Eau, what an offer!
  26

  Eliminate washday blues and celebrate fragrant moments with Eau
  de Novon, created exclusively for Sainsbury's Novon by one of the
  world's leading fragrance houses.
  Eau de Novon is a refreshing blend of bergamot, lemon...

• July/August competition winners
  26

  Winning the £25 crossword is P Hall at Taunton Homebase. The £10 wordsearch prize
  goes to Ann Bowler, a veteran.
  For a list of the winners in the rest of the competitions featured in the July/August
  issue, please send an SAE...

• Quick crossword
  26

  ACROSS
  1. Flows back (4)
  3. Undeveloped (8)
  9. Empowers (7)
  10. Money-bag (5)
  11. A source of
  power (6,6)
  13. Straight (6)
  15. Buffoon (6)
  17. Capricious (12)
  20. Material (5)
  21. Perfect (7)
  22. Emphasised (8)
  23....

• Solutions to October's wordsearch and crossword
  26

  2. Hitchcock
  3. Lang
  4. Ford
  5.Scorsese
  6. Lean
  7. Spielberg
  8.Brooks
  9. Allen
  10. Capra
  Across:
  6 Turmoil; 7 Merit; 9 Pilot; 10 Posture;
  12 Terrestrial; 14 Quicksilver; 18 Stipend;
  19 Count; 21 After; 22...

• Wordsearch
  26

  CAN you identify what
  substances are associated
  with these wedding
  anniversaries? Words are
  written horizontally and
  vertically, not diagonally...

• AIR MILES solves the winter blues
  27

  AIRMILESisonceagainofferingyouthechanceto
  beat the winter blues with fun days out - thanks to
  the launch instore of Winter Instants 2000.
  Winter Instants works by allowing Reward ICard holders to exchange Reward Vouchers
  for...

• Fare comment - Swordfish with creamed leeks
  27

  For a fancy fish feast with lovely leeks, try this. LEAVES. WASH
  THOROUbHLY.WT
  INTO Z" PIECES.
  Ut^O&Bt
  TO PfiNCF
  W/VG. SALTED
  WATER. QJOK TILL
  SOFf(APPfflSMIN)
  BUTTER
  IN A PEEP PAN.
  LI&HTLYBROWN
  ICLOvE&ARur-h
  */2...

• Passionate about food
  27

  Company innovation chef Steve Parkins has
  come up with a truly warming idea this month,
  aimed at the steak lovers among us... a speedy Jus Rot i
  (Roast Gravy)
  - for all grilled and roast steaks
  The mouth-watering Taste the...

• Catering for the caterer
  28

  MIKE SKELDRIGfrom Woburn Catering
  company was stocking up at Birmingham's
  Blackheath store for an important function. He
  placed the order with fresh foods manager,
  Mark Friedl, and arrived to collect it a couple of
  days...

• Customer Comments
  28

  wedded bliss
  Fanhams Hall user Nicole Eyre:
  Without a doubt, input from all the staff
  at Fanhams Hall made such a difference
  to our wedding day.
  The memory which remains is not
  just how beautiful the venue and
  gardens are,...

• Lost and found
  28

  EIGHTY-YEAR-OLD Mr Bannister got a welcome
  surprise when he paid for his petrol at the Northwich
  store.
  Cashier Jayne Blakeley recognised him and asked
  if he had lost anything when he was last in.
  "I remember losing £20 from...

• Music to her ears
  28

  WHEN SARAH Boyce visited the bt Aioans
  store, she was disappointed to find the new
  Craig David CD had sold out on the first day of
  its release.
  She mentioned her disappointmentto
  duty manager Tony Mitchell, who offered...

• Sister act
  28

  DIANE HARDY visited her sister, Peggy, in Northampton
  only to find her feeling very low. So Diane, who works in
  customer service at the West Hove store, decided to
  cheer her up with a basket of fruit, a bouquet and a bottle
  of...