'The Journal', July/August 2000
- Ref. No: SA/SC/JSJ/54/6
- Format: Publication
- Date: Jul-Aug 2000
- Level: Item
- Extent: 1 volume
- Access: Open
Table of content
-
Contents
02
features
roving reporters report 11
stories from the journal's correspondents
qualitytime 12
a look at the drive for Quality as it hits
the road
personnel service 14
the policies helping deliver Quality
service... -
If I were boss...
02
Putting herself in the boss' shoes
this month is Kidlington kiosk
assistant, Kathy Lucas...
If I were boss, I would ban instant mash from J's Restaurants -the staff
don't have to eat it, so why should our customers?
Next, I'd... -
Bites - Local format moves to forecourts
03
bites
LOCAL FORMAT
MOVES TO
FORECOURTS
Sainsbury's and
oil giant Shell are
teaming up to
bring Sainsbury's
Local convenience
stores on to filling
station
forecourts.
The innovative
plan will offer
motorists a... -
Calcot named Britain's best store in SuperMeat Awards
03
The opposition had plenty to beef about after Calcot Savacentre
was named Best Store in the UK at the prestigious SuperMeat
Awards at London's Hilton Hotel.
Praise was heaped on meat department manager Maurice
Wicks and his... -
PM drives red tractor campaign forward
03
Barnwood store's senior butcher, Christopher Heath, had a
message for Prime Minister Tony Blair when he called at
10 Downing Street in June. It was simply: Watch out for the
little red tractor.
The new logo will soon be... -
Top service awards could come Sainsbury's way
03
PROFESSIONAL SERVICE... Glen Road's
Vicki Leverton is in the running for the Young
Customer Service Professional award.
Three colleagues have had their outstanding retail skills recognised by
reaching the finals of the... -
Disability friendliness moves up the agenda
04
Sainsbury's commitment to
supporting people with disabilities
was evident at two events recently.
The first was the opening of
Britain's smallest Sainsbury's "store"
at Lambeth College in south London.
It has just one... -
Kiwi wing-man helps fruit sales fly
04
Kiwi rugby union star Jonah Lomu has made personal
appearances at five London area stores to boost sales of Enza
apples from New Zealand.
The apples were handed out free to customers durinq the All
Black winger's appearances,... -
Young passengers catch walking bus
04
The property services department has teamed up
with a number of stores to promote an
environmentally-friendly form of school transport
for primary schoolchildren.
The "walking bus" travels a set route every day,
picking up... -
Bites - Grennwich generates power savings
05
bites
GREENWICH
GENERATES
POWER SAVINGS
Sainsbury's
Greenwich store
looks set to
become the first
retail outlet in
Britain to sell
electricity back to
a power company.
Two gas-fired,
combined heat and
power... -
Fine figures
05
On a more sober note, ready meals sales were hitting a new high with the latest
trade figures showing Sainsbury's has leap-frogged its nearest rivals to
become the outright market leader for ready meals, both in volume and... -
Sales competitions help sales get competitive
05
Competitive sales stories have been breaking in a number of
areas in recent weeks.
In the Produce Sales Allowances competition designed
to boost the produce department's takings, 60 stores have
won prizes ranging from £250 to... -
Year's best recipe writer writes for Sainsbury's
05
Development home economist Kate McBain has been named
Recipe Writer of the Year in the prestigious Guild of Food
Writers' Awards for her Taste of Sainsbury's recipes,
religiously followed by thousands of
food lovers throughout... -
Bites - Biodegradable coup for Sainsbury's
06
bites
BIODEGRADEABLE
COUP FOR
SAINSBURY'S
A range of
biodegradable trays
for organic meat
and other products
is being launched
exclusively at
Sainsbury's this
August.
The trays are made
from sugar beet
starch,... -
Bites - MBE for Reedswood colleague
06
bites
MBE FOR REEDSWOOD
COLLEAGUE
Reedswood bread and
cake replenishment
assistant Gillian Fellows
has been recognised in
the Queen's Birthday
Honours List and is made
an MBE. She will be
travelling to Buckingham
Palace... -
Charlton steers road safety week in right direction
06
If the 110 drivers at Charlton depot in south-east London are
among the safest on the road, some of the credit must go to the
recent Brake Road Safety Week.
As well as taking part in a hazard-perception competition
devised by... -
SWIFT roll-out moves on apace
06
The revolutionary SWIFT system will be up and
running in 13 main store supermarkets by the
end of the summer, giving customers full receipt
information on screens at checkouts - and
bringing touch-screen efficiency to... -
Maybe, just maybe...you could feel like a millionaire
07
Sainsbury's has teamed up with Camelot,
operators of the National Lottery, to offer TEN
\uckyjournal readers and their partners the
chance to experience that "millionaire" feeling! If you want to feel like a... -
The winners so far
07
A number of colleagues have already
won prizes courtesy of Camelot,
thankstotwo national sales-driving
competitions.
Dome draw
In the first, retailers were encouraged to sell
Millennium Dome tickets and each time ten
were... -
Bites - Colleagues on the web
08
bites
COLLEAGUES ON
THE WEB
If you're a keen
"surfer", you might
like to have a look
at the sites of the
colleagues who
sent in web
addresses in
response to the
request in the June
journal.
Bradford's fresh
foods... -
Concorde-trip winner to be announced soon
08
Sainsbury's
Reward Card
Thedrawforthe AIR MILES and
Reward Card competition to win a trip
to New York on Concorde takes place
on 23 August with the winner to be
notified by 31 August.
The competition, which was open
until... -
Gillian gens up on wine
08
Gillian Burn, BWS
assistant at
Northampton, has been
presented with the
Wine and Spirit
Education Trust Higher
Certificate.
She is pictured here
with duty manager
Mark Foster. It was
quite an emotional
moment for... -
Glasgow is home to the first Homebase megastore
08
The first "megastore" branded Homebase opened on 26 May at Braehead in Glasgow and is
currently trading well in line with expectations.
With a 130,000 sq ft sales area, Braehead is Britain's largest home-enhancement store
and a... -
Regionality ranging extends to Wales
08
A new range of Welsh products has just been
unveiled at Newport store as part of the
regionality programme, aimed at ensuring the
varying customer tastes in different regions of
the UK are catered for.
Going under the banner... -
70 stores help adults learn a lesson
09
Sainsbury's gave a massive boost to education for people over school
age during Adult Learners' Week in May.
More than 70 stores had displays by local further education
colleges at the front of the store - and every store... -
Snack on the move
09
Look out for the new own-label frozen snack
microwave range, Snack & Go.
The frozen range is handheld, so that
you can eat on the move - with no washing
up after! It comprises 12 products in pots,
wraps, pastry pockets and... -
Sponsorship helps young artists impress Chancellor
09
Chancellor of the Exchequer, Gordon Brown, was deeply impressed
with a children's art exhibition sponsored by Sainsbury's at the annual
conference of the Child Poverty Action Group.
The children, aged 10 and 11, from Crawford... -
Bites - Early riser wins radio prize
10
EARLY RISER
WINS RADIO
PRIZE
Halifax butcher
Darren Tyson found
being on earlies a
rewarding
experience on
14 July when he
rang into Scott
Mills'early
breakfast show on
Radiol to take part
in the 5.40am quiz
"get... -
New boards provide off-the-wall offers
10
Credit-card-sized tickets detailing offers specially negotiated for
colleagues can now be found on new wall-mounted boards in all
stores, depots and central department buildings.
Deals on the "You Choose" board are better than... -
Schoolchildren enjoy a taste of industry
10
Two colleagues from Durham store visited local Framwellc
School on an "Industry Day" it held recently to give pupils
better understanding of the world of work.
Duty manager Isabel Fleming and staff restaurant
manager Wendy... -
Security awareness boosted
10
The retail security field team has undergone extensive training in
all aspects of Fast Track security, especially targetting abusers of
the Fast Track self-scanning system.
The Fast Track system operates by giving Reward Card... -
Roving reporters report: Blackfriars
11
By Blackfriars
correspondent,
Lin Holdeman,
from the share
schemes
department.
My stories for the journal often
come from the most unexpected
sources. Like the first-floor
photocopier in Drury House, where
bumped into... -
Roving reporters report: Northern Ireland - bikers go better with Coke
11
bikers go better
with Coke
May saw an exceptionally busy time for
Coleraine store, due to the famous North
West 200 motorbike races.
The annual event is one of Northern
Ireland's best-known, bringing flocks
of bikers and... -
Quality time
12
A new campaign,
underpinning Sainsbury's
commitment to Quality, is
now under way, supported
by one of the country's
best-known celebrity
chefs, Essex's very
own Jamie Oliver. Quality, as far as Sainsbury's is
concerned, is... -
Personnel service
14
With four recently-developed HR policies now
being introduced in Sainsbury's stores -
supporting the drive for Quality -the journal
looks at what each policy means and how it will
help provide quality service for the... -
Cobham bikers make it to the front
16
Cobham colleagues combined to collect around
£800 for a local orphanage by cycling 53 miles
from the store to Brighton.
Colin Dodson, James Mead and Nick Beechey,
ably assisted by Jackie Foster and Janine Sayer -
who acted... -
Dragon fires up fundraising
16
Charity mascot Cedric the Dragon visited
Wellingborough store to help with its fundraising
day for National Children's Homes.
A total of £400 was collected for the
charity, with colleagues wearing mufti and
selling badges in... -
Forestside's Donna turns cover girl
16
Forestside store held a
very successful appeal
for the MS Society's
Easter Basket Appeal,
with the charity raising
the impressive total of
£4,260.58.
The money was
collected at the store's
entrance one day a week
in the... -
Marathon man
16
As well as running the
frozen foods section at
Bedford, Ken Richards
also ran in this year's
London Marathon to raise
money for the Diabetic
Association.
Ken, who is a diabetic himself,
collected £1,400 through... -
Society finds Pat's climb veggie rewarding
16
Pat Bennett, checkout operator at Wilmslow, has raised more than £800
for The Vegetarian Society by braving driving snow to reach the top of Ben
Nevis with her brother.
Pat was given a leg-up with her f undraising thanks to a... -
Southend flies to aid of air ambulance
16
id store has been
sing money for the Essex Air
Ambulance Fund and the total
now stands at more than £500.
As well as a trolley race with
sponsors along the seaf ront,
colleagues wore Easter
bonnets made by... -
More star trekkers
17
" u might have read in last month's
;ue about the star trekkers in Nepal,
sli, just to give the 21 Sainsbury's
colleagues' amazing feat of raising
more than £80,000 for the Disabled
Living Foundation another... -
Northampton's fourfold fundraising
17
Northampton store has
raised £800 for four local
charities to share equally
through its Penny Back
scheme.
Receiving the
cheques from organiser
Debbie Meakins (front
centre) and colleagues
Alison Hawkins (second
left),... -
Orphans benefit from Phil's run
17
Phil Bussey, checkout assistant at Thorne Road, proved himself the fastest,
mature marathon man in Sainsbury's when he secured a top-ten finish in
the London Marathon earlier this year. Phil's time of two hours 44... -
Selby Road supports school
17
Selby Road colleagues got on their bikes to raise funds for a
local school destroyed in an arson attack.
The fire at Brigshaw High School, gutted more than 30
classrooms and specialist teaching blocks.
Duty manager Neville... -
Slimmers shed a few pounds charity's way
17
Denton store has recently set up
a slimming club using the WWW
principle, "We develop and enjoy
ourselves".
Slimming With Sainsbury's is
run by APTM Carla Melia and
store secretary Linda Todd, and
currently has 19 members.... -
Express yourself
18
cashback concern
Lisa Pitt, senior customer
service assistant, Redhill:
We have a number of instances
where cashiers forget to give
cashback to customers, which
inevitably causes a delay until
the till is checked, usually... -
Cartoons
19
You don't want salt and vinegar! Spinach and sprouts are lovely!!
-
Salient points
19
Geoff Holding, PFS assistant, Alphington
Road:
On 7 April we received our first pay of the new
Sainsbury's year. Instead of using the tax code
for the year 1999/2000, the payroll office
used the new tax code for the year 5... -
A star in our eyes
20
Katie Walters was the star of Sainsbury's when she sang
her way through to the liye grand final of ITV's Sfars In
Their Eyes on 20 May.
Katie, who works part-time at Central Croydon store,
appeared as Kelly Le Roc and earned... -
Alperton bowls to victory
20
Stores on Colin Treacher's district continued their outstanding
start to the millennium year-following the Pinner Piranhas recent
victory in the Group SSA Quiz - with a district bowling competition
at Park Royal Superbowl in... -
Barking bankers
20
g colleagues at Chaddesden went
promote Pet Insurance and the
•Duncan and Pam Boyd (pictured)
d cat outfits and set up a stall
bout the benefits of the
ras a great success with Eddy
o more than 250 people and
a smile to... -
Jim's a trolley good fellow
20
Jim Dowd, Sainsbury's - and possibly Britain's -
oldest working man, was treated to a party at
Finchley Road store to celebrate his 94th birthday.
Jim, a retired motor fitter, started working at
Sainsbury's eight years ago and... -
Good eggs at Cannock
21
Cannock store ran an egg-decorating competition in the run-up
to Easter for colleagues' children and grandchildren, from ages
two to 11.
Pictured above with store manager Andy White are eggsemplary
egg decorators: (I to r)... -
Happy birthday Isle of Wight
21
Isle of Wight store celebrated its first birthday at the end of
April with a fun day.
Local radio broadcast live from the store throughout the
day, while face painters, clowns and musicians also provided
entertainment.
The... -
Memorable win for Kevin
21
The annual Graham Fitch
Memorial Golf Day, held
in memory of the former
Eastern region store manager,
was held at Whitehills Golf
Course on 24 May.
Kevin Bayles, duty manager
at Springfield, spreadeagled
the 29-strong... -
Nobody does it batter
21
In Poole store's competition for children to come up with a
recipe for making pancakes, the winner was 12-year-old
Cherine Singh. She's pictured left with store manager
MikeBocock. -
Pokemon swap shop promotes extra sales
21
Pokemon swap
shop promotes extra sales -
Preston shows its community spirit
21
Mike O'Hara, store manager at Preston, has been
made Chairman of Business in the Community for the
Greater Deepdale area and has got his store heavily
involved in various community projects.
These have included working with... -
Spicy anniversary for Mill Hill
21
Mill Hill Homebase colleagues spiced
up the store's tenth anniversary by
gathering for a meal at the local
Hendon Spice curry house. MILL HILL MEAL...
Mill Hill Homebase
colleagues add
spice to their
celebrations. -
Quick crossword
22
ACROSS
1. Infectious disease
(7,5)
7. Afterwards (5)
8. Fence of bushes (5)
9. Tavern(3)
10. Led astray (9)
11. Song-bird (6)
12. Mark of disgrace (6)
15. Troubled (9)
17. Ovum (3)
18. Object (5)
19. Overturn (5)
21.... -
Solutions to June's wordsearch and crossword
22
3. Clyde
4. Rhine
5. Thames
6. Elbe
7. Liffey
8. Tiber
9. Rhone
10. Nile
Across:
4 Titular; 8 Openly; 9 Appease; 10 Napkin;
11 Theory; 12 Converse; 18 Dethrone;
20 Grouse; 21 Credit; 22 Perfume;
23 Virago; 24... -
Win a year's supply of Novon
22
As you are no doubt aware, Novon is the Sainsbury's range of
laundry detergents which offers excellent cleaning and value
for money!
In order to demonstrate this, the Novon team has given
away free trial-size sachets to store... -
Wordsearch
22
THEREarealotof
famous Johns. Can you
work out their surnames /
and find them in the
word grid?
1. Oscar-winning actor
in True Grit.
2. British Prime Minister.
3. Three times
Wimbledon champion.
4. Star of the film A... -
Fare comment - Fried Cauliflower Mornay
23
3 USANANPCUT
\ 1 CAULIFLOWER
INTO FLORETS
SALTEP WATER
IMTIL'ALPENTE'
(TENPER WITHABITE)
. ^ ^ / » )RAIN*aXX,
PREPGE
WITHFLDUR.
-^•••••^PIPIN
THEN COAT IN ; $ i
BKEAPCtVMBS ' ' '
AND FRY
FLORETS IN A... -
March competition winners
23
Winning the £25 crossword is J Lucas at Basildon Savacentre. The £10 wordsearch prize
goes to P Chandler at South Woodford.
Away to the store in Calais goes Andy Bintcliffe at Bolton.
Winning a goody bag of Organics Color... -
Passionate about food
23
Company innovation chef Steve Parkins puts up with the heat in the
kitchen to bring you a delicious recipe idea for late summer... babaganosh
Babaganosh is a quick and easy, Moroccan dip made with fresh aubergines.
It tastes... -
Win a £100 holiday voucher with Volvic Touch of Fruit
23
During the first four months of their life, babies only need milk,
which provides them with all the water they need, as well as all
the nutrients necessary for growth. However, later on it is
important to make sure your child... -
Customer comments
24
model store
Walt hamstow customer W Stu
writes:
1 would like tocomplinnent one of
staff. I believe her name is Marya
Abdulrehman,
It is so refreshing to see suet,
pleasant and helpful person on a
checkout. She even... -
Fruitful advice
24
SWANSEA customer Audrey Davies received some useful advice
after accidentally contaminating her produce purchases with
Miracle Grow bought from the floral department.
Audrey was going to wash the fruit and veg but was... -
Saturday club wakes up at Woking
24
i WOKING changed opening hotn 5
[arted to trade from 7.30am on
days, it guickly became apparent
he same five customers were
ing up every week, just as the doors
;d.
icknaming the group the "Wokinn
day Club", duty manager... -
Slice up your life
24
.LEAGUES at South Woodford used their loaves when a fc
up revealed customers were unaware of the bread-slicing
rice offered by the bakery. They came up with the idea of
ting the message across on special T-shirts.
As a result,... -
Spirited service
24
THINKING he'd left his bottle of Galliano
liqueur in the trolley when loading his car,
Durham customer Mr Hawes returned to the
store to try to find It.
After a fruitless search, he reported his
problem to senior checkout...
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