'The Journal', September 2000

Table of content

• Contents
  02

  features
  don't be shy about talking back 8
  the fourth employee-opinion survey
  tasting times 10
  the drive for Quality comes alive
  charity champs 12
  fab fund-raising stories
  regulars
  news 3-7
  express yourself 14
  down your...

• If I were boss...
  02

  Trying the boss's shoes for size this
  month is Darnley shift manager,
  Graham Logan...
  First on the list is Sainsbury's Bank. Why not give all colleagues
  encouraging terms to keep their savings there? I'd advertise...

• Bites - Cracking breakthrough
  03

  bites
  CRACKING
  BREAKTHROUGH
  A simple, natural
  process has been
  developed by
  Sainsbury's food
  technologists to
  produce the UK's
  first in-shell
  pasteurised eggs.
  The technology
  eliminates the
  salmonella
  bacteria and...

• Creative retailers capitalise despite car-park closure
  03

  Guildford town centre store faced a possible 10-15 per cent drop in
  trade last year when the local multi-storey car park closed for 18
  months, leaving shoppers with no nearby parking.
  But takings are actually up 12 per cent...

• New savings account generates great interest
  03

  The end of this month sees the launch of a new savings product
  from Sainsbury's Bank - the Sainsbury's Bank Direct Saver.
  Designed to be an easy way to let savings grow, Direct Saver
  offers a highly competitive interest rate -...

• The council convenes
  03

  Group Staff Council (GSC) representatives met with directors and
  central project managers in July for the biannual meeting of the
  Group Staff Council.
  The day-long council meeting included presentations in the
  afternoon from...

• Logistics and transport students take right turn
  04

  Sainsbury's and The Institute of
  Logistics and Transport (ILT) are
  working with Understanding
  Industry (Ul) to raise awareness
  of the transport and logistics
  industry among young people.
  Ul introduces young people to...

• Sunderland makes special delivery
  04

  charity. Trainee manager Craig Beauman, who
  now supervises the project, said: "We started
  supplying groceries in May and now provide up
  to 150 standard products - everything apart
  from frozen foods.
  "Colleagues designed an...

• Win £1000 First Choice Vouchers
  04

  Spread the
  good news...
  ...independent clinical trials confirm
  that no spread is more effective in
  reducing cholesterol than Flora pro.activ
  to help maintain a healthy heart
  f^LOP-^ has created a breakthrough with new
  Flora...

• Bites - AGM proves lively
  05

  bites
  AGM
  PROVES
  LIVELY
  The Annual General
  Meeting on 26 July
  attracted 650
  guests to London's
  Queen Elizabeth II
  Centre.
  Chairman Sir George
  Bull opened the
  meeting before
  handing over to
  group chief...

• Futuristic lorry enjoys historic outing
  05

  Sainsbury's made its first appearance at the historic Cart
  Marking event in London this summer - the ancient tradition of
  licensing vehicles to deliver in the City, which takes place before
  the Lord Mayor.
  Since 1517, the...

• Homebase backs fire-safety campaign
  05

  FIRE THWARTER... The
  10-year smoke alarm is
  available in all Homebase
  stores.
  Homebase is supporting the Home Office's new firesafety
  campaign "Make your plan. Get out Alive".
  The campaign aims to help reduce the thousands...

• Novon sales drive takes to the road
  05

  The new Novon 2 in 1 detergent with fabric conditioner took to the
  road recently when it visited 15 stores across the UK, ending up at
  Castle Boulevard, Nottingham, on 5 September.
  The roadshow was titled the Novon Fragrance...

• Wakefield walks the talk
  05

  has come up with an innovative way
  he need to take customers to the
  han just point them in the right
  as identified at customer
  • vups and raised at Wakefield's si
  anqe Action Team (CAT) meei!
  by duty manager Gary...

• Bites - Manchester sells in Liverpool
  06

  bites
  MANCHESTER SELLS
  IN LIVERPOOL
  The new instore food
  sampler at Liverpool's
  Rice Lane store is the
  aptly named John
  Manchester.
  He's already become a
  focal point for shoppers
  and generated much
  positive...

• On the healthy-eating menu...
  06

  A number of initiatives over recent weeks have demonstrated Sainsbury's
  commitment to healthy eating. For example, this month sees the launch of Healthy
  Heart Store Tours, organised by Sainsbury's and Van den Bergh Foods...

• Win a case of wine from down under
  06

  Australian wine producer Rosemount Estates is running an exclusive
  promotion in Sainsbury's stores on two new products - GTR and
  Cabernet Merlot. And two cases of each are up for grabs in the
  competition below.
  The Cabernet...

• Bites - New supplier code to build relationships
  07

  bites
  NEW SUPPLIER CODE
  TO BUILD
  RELATIONSHIPS
  Colleagues who deal with
  suppliers are being
  encouraged to read
  Sainsbury'snew
  Suppliers Code of
  Practice.
  Sainsbury's Is the first
  UK supermarket to
  formalise its...

• Get on the Chums set
  07

  chums, the chance to be part of the live studio
  audience of SMTV:Live- the Saturday morning
  children's ITV show hosted by Ant, Dec and Cat Deeley.
  The exciting prize is courtesy of the makers of AMBROSIA SPLAT!
  Custard, which...

• New stores open in Brum, London and Cardiff
  07

  The new store opened on 29 July in Castle Vale,
  Birmingham, is the largest Sainsbury's in the West
  Midlands and represents the largest investment
  made by the company outside London.
  Home to almost 11,000 people, Castle Vale is...

• Security week on the cards
  07

  Card Security Week runs from 18-23 September. During this week,
  many retailers and banks will promote fraud-prevention messages
  to the public through a variety of channels. If you hold any form of
  debit or credit card, the...

• Shirley surely shines in school's eyes
  07

  Shirley store came to the aid of Redbridge Primary
  School after it was burgled for the sixth time.
  it was eight-year-old pupii Jade Eikins, who made an impassioned
  plea for help to Shirley, saying the school had "not a single...

• Don't be shy about talking back
  08

  With talkback4 just around the corner, the journal
  looks at some of the points to come out of the last
  employee-opinion survey. The results from talkback3 have
  affected management policy across
  anumberof key areas.
  At a local...

• Tasting times
  10

  Encouraging colleagues to try Sainsbury's products first hand is bringing big customer
  benefits, the journal visits two stores holding their own Quality roadshow for colleagues,
  to find out whether the best form of advertising...

• Bags of quality
  12

  Beaconsfield customers, Mr and Mrs
  Summerson, are involved in a unique way of
  recycling Sainsbury's carrier bags to raise
  money for charity. They crochet them into
  toiletry bags, carrier-bag holders,
  pencil cases and...

• Clitheroe collects for care centre
  12

  Colleagues at Clitheroe held a
  sponsored pancake race around
  the store, raising £310 for Holly
  Hospice, a respite care centre
  for sick children in Blackburn.
  Joanne Creighton is
  pictured (centre) presenting the
  cheque to...

• Kings Heath goes ape for hospital
  12

  Colleagues at Kings Heath dressed up in all manner of
  clobber on the store's Glad Rag Day, held in aid of
  Birmingham Children's Hospital.
  The picture left shows checkout assistants Janet
  Wilkes and Gill Rickerby barely...

• Slimmers shed weight for hospital
  12

  A charity slim at Arnold store has
  collected £285 for the Millennium
  Millions Appeal, which is raising money
  for a new breast-screening unit at the City
  Hospital, Nottingham.
  Twenty-three colleagues participated
  in the...

• Toy Story comes true in Wirral
  12

  Three stores in Wirral - Ellesmere Port, Upton and Birkenhead -
  are involved in raising funds for the Scanner Appeal for a Million
  (SAM) at Arrowe Park Hospital.
  As part of the appeal, the stores joined forces, with
  managers...

• Where's yer troosers?
  12

  Colchester Avenue held a Wrong Trouser Day and raised
  almost £1,000 for Cardiff's Heath Hospital.
  For £1, colleagues could wear either fancy dress or
  wrong trousers, and buy a bucket of water to soak a
  manager in the pillory...

• East Mayne enjoys silence of the lambs
  13

  East Mayne's Melanie Collins and Lisa Randall are pictured
  with store manager Paul O'Connor during their sponsored
  silence for the Essex Air Ambulance appeal.
  Dressing appropriately, Lisa and Melanie had to be as
  silent as...

• Jackie races for hospice
  13

  ieHendrie, customer
  ervice supervisor at
  Shrewsbury, ran in this
  's London Marathon,
  Dieting the run in an
  essive four hours and
  :n minutes.
  Equally impressive is
  the £682.61 she raised for
  the Shropshire and Mid
  Wales...

• Packing pupils raise a packet
  13

  Acklam Grange School
  sent a letter of thanks
  to Middlesbrough
  after ten of its Year
  Eight pupils raised
  money for charity
  through bag packing
  at the store.
  The group
  collected £400 for the
  Butterwick...

• Perton's abseil-utely fabulous
  13

  Perton store has been
  pretty busy lately. First,
  five colleagues abseiled
  down Trinity House in
  Birmingham and raised
  more than £500 for
  Childline.
  Two weeks later, a team
  including Louise Fletcher,
  Adam Blakemore,...

• Trolley races raise lolly
  13

  Three teams from stores in the south east entered
  the Great Trolley Race at the Imperial War Museum in
  Duxford, organised by The Grocer magazine.
  The competing teams were the Apsley Mills All
  Stars, Winchmore Hill Racers and a...

• Express yourself
  14

  personnel passe?
  Hugh Lawson, cold store
  warehouse assistant,
  Ladbroke Grove:
  If personnel functions are being
  downgraded from personnel to
  line management, what is the
  point of a personnel
  department?
  Many colleagues...

• Cartoons
  15

  Can you hover over there and see where I've left my car?!!

• Salient points
  15

  Nigel Gower, USDAW shop steward, Bexhill:
  Why is it, when a wages overpayment is made,
  the company repayment rate is higher than the
  hourly earnings rate? Yet when an
  underpayment is made, there isn't an
  additional payment...

• Cut to the heart
  16

  A colleague from Perton proved it's a heartshaped
  world we live in when she reportedly cut
  open a melon she was eating and was met with
  this bizarre shape.

• Doncaster does it best
  16

  Colleagues at Doncaster
  Homebase are pictured
  presenting a cheque for
  £7,588.30 to Guide
  Dogs ForThe Blind.
  The money was
  raised by colleagues
  and customers at the
  store. SUBLIMECANINES...
  Working guide dogs
  line up at...

• Don't shoot the DM
  16

  nice!
  David Ware, district manager, took
  his store managers and district
  team on a paintballing away day as
  part of developing the Way We Work
  principles, particularly with
  reference to "we develop and enjoy
  ourselves", "we...

• Forestside at the ready for Red Cross
  16

  Forestside store is doing great work in raising
  funds for the Red Cross on an ongoing basis.
  Toys, groceries and even lost-property items
  have been donated to the charity over the past
  months.
  Charity co-ordinator Adrienne...

• Happy with the nappies
  16

  Streatham Common store brought a bit of nappiness to St
  George's Hospital Maternity Unit when duty manager Colin
  Campbell - who has since moved to Wandsworth - presented
  the unit with a number
  of Sainsbury's
  Performers...

• Lee Green goes in for assault
  16

  Lee Green store
  entered three teams
  into the Assault
  Course Challenge,
  held at the Royal
  Artillery Barracks in
  Woolwich recently.
  All proceeds from
  the event went to the
  Cancer Research
  campaign and the 11
  colleagues...

• Nice to see Lee, to see Lee - nice!
  16

  Oldham store manager
  Lee Taylor will soon
  be appearing
  onyourtelevisionin
  Bruce Forsythe's The
  Price is Right.
  The show was filmed in
  May, but will be broadcast
  sometime during the
  current series. Obviously
  it's top...

• Broadcut brings cheer to hospice
  17

  Colleagues at Broadcut raised funds for
  the Rowans Hospice in Portsmouth
  through a bring-and-buy sale and
  sponsorship money for checkout
  manager David Thomas' London
  Marathon run. PTM Jenny Pound is
  pictured with David...

• Chorister hopes for sound performance
  17

  Ross Birkenshaw, sound and entertainment assistant
  at Locksbottom, has made it through to the semi-finals
  of the Sainsbury's Choir of the Year competition as a
  member of the London Gay Men's Chorus (LGMC).
  The LGMC is becoming...

• Durham's day out
  17

  Durham took members of the area's Disability Leisure
  Group on a fun day out to a local farm to feed the
  animals and ride the tractors as part of the store's Side
  By Side project.
  While at Hall Hi
  Farm, colleagues
  presented...

• Knockout act at Leeds Savacentre
  17

  Leeds Savacentre has taken part in its third annual It's A Knockout
  competition to raise money for Imperial Cancer. Sofar, the store
  has collected more than £5,000 for the cause.
  Getting customers jumping up and down with...

• Still slim after all these years
  17

  Diana Rogers, a part-time
  cashier at Broadcut store, is
  becoming a bit of a regular in
  the Weight Watchers
  magazine. After her first
  appearance in 1996, Diana
  has now been featured in the
  June 2000 issue.
  Diana was...

• West Hove's pennies pay for hospice
  17

  West Hove store
  manager Steve
  Woodrow has
  presented a
  cheque for
  £3,000 to the
  Leo House
  Children's
  Hospice Appeal
  run by the
  Brighton Lions.
  The money was
  raised through
  the store's Penny
  Back scheme.
  The...

• Quick crossword
  18

  ACROSS
  1.
  4.
  9.
  10.
  11.
  12.
  14.
  18.
  19.
  21.
  22.
  23.
  Terror(6)
  Wildly rash (6)
  Trouble (13)
  Assemble (7)
  On high (5)
  Instant (5)
  Pier (5)
  Pure(5)
  Release (7)
  Copy (13)
  lngenious(6)
  In the mind...

• Solutions to July/August's wordsearch and crossword
  18

  Major
  McEnroe
  Cleese
  Constable
  Kennedy
  Steed
  Carre
  Hurt
  Lennon
  Across:
  1 Scarlet fever;7 Later; 8 Hedge; 9 Inn;
  10 Misguided; 11 Thrush; 12 Stigma;
  15 Concerned; 17 Egg;18 Thing; 19 Upset;
  21 Near relative.
  Down:
  1...

• Win a "For Georgia's Sake" pack from Pure Organics
  18

  a "For Georgia's Sake"
  pack from Pure Organics
  "For Georgia's Sake" from Pure Organics is a range of frozen,
  convenience food for everyday use that's safe, unadulterated and
  organic. It's in selected stores and the good news...

• Wordsearch
  18

  CAN you match these
  American cities with
  thestatestheyarein?
  Words are written
  horizontally and
  vertically, not diagonally
  or backwards.
  THECITIES
  1. SaltLakeCity
  2. Miami
  3. Denver
  4. Detroit
  5. Boise
  6. Honolulu
  7....

• April/May competition winners
  19

  Winning the £25 crossword is Edward Mealing at Stockton Savacentre.
  The £10 wordsearch prize goes to Geraldine Law at Fallowf ield.
  Packing for a weekend break for two at any Marriott Hotel of their choice thanks
  to Pataks...

• Fare comment - Spaghetti Carbonara
  19

  You don't hasta be a pasta master to follow this simple spag recipe.. INSAUEP WATER
  .UMILALPEKflPAT
  WITH A BITE) ITALIAN BACIONT^
  +5O0ML WH-IPPINGCREAAA
  + BRING- TO
  SOIL
  UNTIL PASTA IS HOT
  SPRINKLE WITH
  CHOPPED...

• Passionate about food
  19

  This month, company innovation chef Steve
  Parkins comes up with something to do with garlic
  that will take your
  breath away... Here's a quick, yummy way with garlic
  that gives you all the flavour, without
  enlivening your...

• Top-class entertainment
  19

  Paramount and the journal are offering you the chance
  to win either one of ten Rugrats videos or five Top Curt
  DVDs.
  Who can forget the movie that turned Tom Cruise
  into a major heart-throb and star of the screen? The
  great...

• Customer comments
  20

  heartfelt than
  Bletchley customer Jackie Clir
  I would like to offer my heartfelt
  thanks to two of your staff, who g
  me so much assistance and moral
  support when my sister fell over in tht
  carpark.
  The two young men took...

• Diamond service turns up ring
  20

  n Northwich customer Mrs Evans lost her
  nond ring in Cheshire store, colleagues rose
  lallenge of finding the tiny piece of
  v and searched all the areas where it
  search was fruitless initially, but next
  I Dudley discovered the...

• Steve's a TV star in his own lunchtime
  20

  own lunchtime
  Mrs Dawes was convinced the television she
  bought from St Clares' store was faulty, so she
  contacted the store's electrical section assistant
  manager Steve Furze. Dismayed at the news, Steve visited
  Mrs Dawes...

• Thornhill colleagues deserve a medal
  20

  Customer Tom Kelly and his wife ran into a bit of bad luck
  when they were collecting Millennium Medalsat Thornhill
  store for their disabled son. At the height of the promotion,
  they were both taken into hospital, leaving them...

• Wedding request bears fruit
  20

  ien a couple asked Ripley store to provide
  orative fruit bowls for their wedding-brea....
  )les, colleagues Lynne Newton-Taylor and Sue
  ngdon jumped at the opportunity.
  They spent hours of spare time improving their
  owledge at...