'The Journal', July/August 2002

Table of content

• Contents
  02

  features
  Sainsbury's NOSE best 7
  get set for Red Nose Day on 14 March 2003
  a taste for Champagne 12-13
  off licence managers' visit to Champagne region
  placing value on 14-15
  families
  customers get more for
  their...

• Forward View
  02

  One for the ROD, from retail operations
  director Ian Elkins.
  In this monWs journal, you can read about our family value
  campaign, including ttie Back to School range. Attracting
  families is crucial to us - we are try ing to...

• Coming soon - the UK's biggest-ever loyalty programme
  03

  coming soon - the
  UK's biggest-ever
  loyalty programme SAINSBURY'S HAS joined forces
  with Barclaycard, Debenhams and
  BP to create a revolutionary loyalty
  programme. Further companies will
  join the programme later as...

• If I were boss...
  03

  Stepping into tlie boss's shoes this month - and
  tackling stress - is Roselynn Smart, code controller
  at Dundee
  The effects of stress on organisations don't make for happy
  reading. The penalties are substantial - 80 million...

• Bites - Open House at Holborn
  04

  bites
  OPEN HOUSE
  AT HOLBORN
  Sainsbury's
  Business Centre
  atHolbornisone
  of 500 buildings
  opening their
  doors in London's
  biggest
  architectural
  festival on 21 and
  22 September.
  During London
  Open House
  weekend,...

• Chain Reaction
  04

  TRANSPORT MINISTER John Spellar stopped off at
  Sainsbury's Charlton depot in June to find out firsthand
  how transport issues affect the Group's supply
  chain.
  Spellar met with Group chief executive Peter
  Davis and supply chain...

• Check out the new checkout
  04

  STANWAY AND Hammersmith colleagues
  are getting to grips witti new computers and
  a new checkout system (known to most
  people as repos).
  But there's a lot more to it than repos.
  repos is just part of Store Systems Releasel -
  a...

• Testing times
  04

  SAiNSBURY'S NEW Thai Chicken
  Noodles now have added bite, its
  Roasted Vegetable Jacket Potato
  is cheesier than ever, and feta in
  the Farafelle-Cherry Tomato and
  Feta Snackpot is now even
  chunkier - and it's all thanks...

• Bites - Reinvigoration Roll-Out Continues
  05

  bites
  REINVIGORATION
  ROLL-OUT
  CONTINUES
  Eight newlyreinviqorated
  stores will open in
  August at
  Stratford, West
  Wickham,
  Kempshott,
  Crayford, Exeter,
  Guildford,
  Kidderminster and
  Woking. In
  addition, new
  stores open...

• Come dancing
  05

  CUSTOMERS CAROLINE and Alan Massey
  had a lifelong dream - to dance down the aisles
  of a Sainsbury's store.
  The couple wrote to Jim'll Fix It 20 years ago - but
  Jim didn't fix it for them. Now their dream has come
  true, thanks...

• Cover your car for less
  05

  FANTASTIC COVER costs less than
  you think with Sainsbury's Bank's
  new car Insurance.
  And It's certainly a bargain -
  customers could make significant
  savings just by switching their car
  insurance to Sainsbury's Bank.
  But...

• Feeding time at the zoo
  05

  THE ANIMALS at Drusilla's Zoo Park
  are certainly well fed. The zoo receives
  out-of-date fruit and vegetables from
  the Hannpden Park, Eastbourne store
  everyday.
  Zoo manager Sue Woodgate
  regularly drives the zoo's Land...

• Aberdeen Ina goes to Chelsea
  06

  INA DOUGLAS, floral sales
  assistant from Aberdeen had her
  dream come true when she was a
  VIP guest at the Chelsea Flower
  Show.
  The trip was a reward for Ina's
  hard work and dedication. In the
  past year, she has achieved...

• Face of Tesco in Sainsbury's
  06

  ACTRESS PRUNELLA Scales, who plays
  Tesco's "annoying mother" character Dotty
  Turnbull in its advertising, has been spotted
  shopping in Sainsbury's Warwick store.
  Eagle-eyed colleagues contacted the
  media centre and the story...

• Oarsome!
  06

  COLLEAGUES AT Drumchapel raised
  £2,500 for Bobath Scotland from a Dragon
  Boat race on Locfi Lomond - and now tfie
  charity is an extra £500 better off thanks to
  the Local Heroes scheme.
  It was the first time the team -...

• Top sellers
  06

  CONGRATULATIONS TO
  Blackheath colleagues - the store
  came top of the personal loans
  league in period 13.
  Sainsbury's Bank chief
  executive Tim Pile visited
  Blackheath to congratulate the
  checkout team in person....

• Sainsbury's Nose Best!
  07

  Sainsbury's is proud to be supporting Comic Relief througiiout
  this year, leading up to Red Nose Day on 14 March, 2003... Sainsbury's is aiming to take fun
  to new heigtits and nnake Comic
  Relief2003 bigger and...

• A whole new way to shop
  08

  E^«lltllJlLtlti£;iSimiIiKit«UL^
  at Hazel Grove,
  Manchester has been
  designed by customers
  forcustonners. Sainsbury's asked 20 regular
  shoppers of different ages and
  lifestyles to draw their ideal
  supermarket. The result,...

• Bites - Pharmacies Go Far and Wide
  09

  bites
  PHARMACIES GO
  FAR AND WIDE
  Sainsbury's 100th
  pharmacy opened
  atHarroqateonIZ
  July.
  In addition,
  Sainsbury's first
  pharmacy in
  Northern Ireland
  opens at Ballymena
  on 19 August. It will
  be Northern
  Ireland's...

• Sainsbury's gets the pick of the crop
  09

  A NEW recruitment and selection
  process for hourly-paid store
  colleagues has been launched,
  helping new colleagues focus on
  delivering great service.
  This focus begins before the
  candidate has even applied for the
  job - a...

• Shop stars
  09

  HARRINGAY COLLEAGUES are set to become stars of a new
  recruitment campaign for Sainsbury's.
  Next time Susan Waldram, Chantel Thorpe, Janet Hassan
  Darwesh, Drew Costi and Keith Creber open their local paper,
  they could find...

• Vacation vocation
  09

  THERE ARE18 new faces at Holborn - second-year university students taking
  time out of their summer holidays to join Sainsbury's graduate vacation
  scheme.
  It's good for the students and for Sainsbury's. The students get...

• Taste of success with Blue Parrot Cafe
  10

  On top of its Back to School offer, Sainsbury's
  is making food learning fun through its Taste
  of Success scheme. Company nutritionist
  Gill Fine explains. Sarah Richards, Sainsbury's
  nutritionist, and I have been
  responsible...

• Drink up for the summer
  11

  WE ARE now well into the swing of summer
  and, with its latest promotion, Sainsbury's Is
  catering for all your drinking needs - from a
  long drink in hot weather to BBQ party drinks
  for everyone.
  The Summer Drinks campaign,...

• Grab a bite with Food to Go
  11

  LATEST RESEARCH reveals busy
  workers are moving away from three
  square meals a day to five small
  meals or all-day grazing on snacks. In
  fact, 88 per cent of adults snack
  everyday.
  And in response, Sainsbury's is
  launching...

• In Season
  11

  Jane Curran, food
  and drink editor of
  Sainsbury's Magazine
  piresustothink
  seasonal fruit and veg
  We're at the height of the season for fantastic
  British produce.
  And unlike in the old days, when food writers
  would bang on...

• A taste for champagne
  12

  Three off licence
  managers
  celebrated their
  Taste for Wine
  success in style
  withavisittothe
  Champagne
  region in France. It was Champagne and caviar all
  the way for the phase three
  winners of Taste for Wine's
  incentive...

• Placing value on families
  14

  The Family Value
  campaign, which
  kicked off on
  24 July, gives
  customers more
  than theyexpect
  fortheir money.
  Sainsbury's is strongly associated
  with quality - it's what the brand is
  best known for - but also has...

• Your store needs you
  16

  Sainsbury's is stepping TWENTY-FOUR LUCKY colleagues
  are jetting off on holiday after
  u p i t s f i g h t a g a i n s t i n - S t O r e foiimg credit card crooks m-store.
  The prizes were awarded by the
  C r i m 6 S n d y o u C...

• Choirs hit the right note
  17

  TENSION IS building in the race
  for the title of Sainsbury's Choir
  Of The Year.
  The biennial competition -
  established by Sainsbury's 20
  years ago - is open to ail
  amateur choirs across the UK
  and Northern Ireland, and is...

• Five star success
  17

  SAINSBURY'S FROZEN foods won
  five titles at the British Frozen Food
  Federation awards in June.
  The frozen food team walked away
  with a hat-trick of awards: gold for best
  new children's product {Blue Parrot
  Cafe Fruity...

• Hot cross buns get patriotic
  17

  COLIN CHANCE, acting store manager at Worcester had a
  great idea and it's increased the sales of hot cross buns
  three-fold.
  Ironically, it started with a problem. The store had a lot
  of hot cross buns to sell by the end of...

• Win for Whitstable
  17

  WHITSTABLE'S MEATand fish colleagues
  are very proud. Whitstable has been voted
  best meat and fish store in the south east in
  the Supermeat Awards, beating opposition
  from Safeway and Tesco.
  Meat manager Ron Smythe...

• The group staff council - it's your voice
  18

  Isthereaburningissuein
  your store? Whether it's
  uniforms, morale or
  flexible contracts, did you
  know that you can get
  answers from the very
  top of the company just
  by contacting your staff
  council representative? Twice a...

• Pensions in practice
  19

  When you're young, retirement seems a
  lifetime away, but it's always best to start
  saving early, f/ie/oc/ma/continues its
  series on stakeholder pensions by
  finding out what the plan actually...

• Sister cities
  20

  the journal travels to Sidney Street, Cambridge on both sides
  of the Atlantic in the latest sister cities column. Sidney Street,
  Cambridge
  students and tourists cause
  huge fluctuations in trade for ttie Sidney Street...

• The dangers of DVT
  20

  IT'S HOLIDAY TIME, If you're flying abroad, check out
  The Aviation Health Institute's tips for healthy flying.
  what does DVT stand for?
  Deep vein thrombosis .*,:,,.„
  what does it mean? ^
  When a blood clot (thrombosis)...

• Descent raises funds
  21

  DURING A "terrifyingly great experience", three
  colleagues at Liverpool abseiled down the city's ninestorey
  police headguarters to raise money for the RNIB.
  Ian Norton, Joanne Riding and Linda Moon raised more
  than £550.
  The...

• Emma helps former colleague
  21

  ONE CURRENT colleague came to the aid of a former when
  Emma Smith from Attleborough read about the theft of
  the bike trailer Gerald Mannlon used to take his baby
  around in.
  Gerald, who was employed at Thetford store before...

• Magic idea
  21

  WEST PARK Farm used its launch
  of the Harry Potter video and DVD
  to raise funds for a bird close to
  Harry's heart - the owl I
  The store held a competition
  where children from local schools
  were asked to design a...

• Ongoing effort for hospice
  21

  WHEN BRAMINGHAM Park colleagues heard their local Pasque
  Hosplce/Keetch Cottage was in danger of being closed due to lack of
  funds, they decided to do something about it.
  Over the past couple of years, the store has organised...

• Team effort
  21

  THREE TEAMS from Holborn business centre took
  part in the Cisco City Challenge - an inter-business
  team-building competition - and raised £3,600 for
  three charities.
  In the event held in Richmond Park near London, 70
  teams,...

• Veggie gang conquers Scotland
  21

  IT WAS wet, it was dirty - and it lasted nearly 24 hours!
  The 54-mile Fort William to Loch Lomond Caledonian
  Challenge was conguered by four finance insights
  colleagues (Kathryn Coombe, Nick Fox, Nick Heckford and
  Victoria...

• Win £5000 with Local Heroes
  21

  REMEMBER, THERE'S still time to apply for this year's Local Heroes
  scheme - both for teams and individuals. If you've held a charity event at
  your store since October 2001, why not apply? See your PTM for a form
  or contact Sue...

• April competition winners
  22

  Winning the £25 crossword is Caroline Duncan, at Holborn business centre.
  For a list of winners in the rest of the competitions featured in the April issue,
  please send an SAE to the journal at the address on page 2.

• Get into gear and win!
  22

  Sainsbury's has launched two new great-tasting additions to
  the Blue Parrot Cafe breakfast cereal range. To celebrate, the
  journal is giving you the chance to win one of four kids' bikes,
  complete with helmet, lights and...

• Quick crossword
  22

  ACROSS
  1. Loving (12)
  Abate (3,2)
  144(5)
  Eguip(3)
  Life (9)
  Shrewd (6)
  Wail (6)
  Story(9)
  Dine (3)
  Darkness(5)
  Journal (5)
  Intrepidity (12)
  7.
  8.
  9.
  10.
  11.
  12.
  15.
  17.
  18.
  19.
  21.
  DOWN
  1. Proper (12)
  2....

• Solutions to June wordsearch and crossword
  22

  Millennium
  Across: 4 Captive: 8 Annual:
  9 Affable: 10 Choice: 11 Untrue:
  12 Resolute: 18 Retrieve:
  20 Gemini: 21 Claims: 22 Deposit:
  23 Etcher: 24 Message.
  Down: 1 Mascara; 2 Endorse:
  3 Rascal; 5 Affiuent; 6 Traits:
  7...

• Wordsearch
  22

  Can you identify the family
  relationships?
  1. Edwardto John F Kennedy
  2. Bridget to Jane Fonda
  3. Liza Minnelli to Judy
  Garland
  4. Prince Edward to Prince
  William
  5. Shirley MacLaine to Warren
  Beatty
  6. Larry Hagman to...

• Take a trip to Iceland with Cooler Caffrey's
  23

  If you're going to drink an ale
  this summer, make sure It's
  Caffrey's... .^aa.ii;„^„ „ , ,
  Why? Because Caffrey's is '
  served at six deg C, two or
  three degrees cooler than other
  ales, which are brewed to be |
  drunk...

• Win the hottest ticket in town
  23

  big prizes by picking and matching fewer numbers.
  ing Sainsbury's colleagues the
  eekend theatre breaks in
  London on 4 October 2002. The prize includes an overnight stay in a top London hotel,
  dinner and theatre tickets to see...

• Express yourself
  24

  f 15 joint policies
  Nick Gagen, replenishment
  assistant. New Barnet:
  I recently inquired about
  buildings insurance from
  Sainsbury's Bank because the
  contents policy I already have
  with the bank offers very good
  value for...

• Cartoon
  25

  I said 'Play with it when we get home'

• Carry on camping
  26

  FOSSE PARK made sure 70 children had full tummies
  during their camping trip to the Peak District by
  donating enough food to see them through a whole
  week.
  The children, from three local schools, were
  carrying out their Duke...

• Celebrating Sales
  26

  BALHAM HILL Local cracked
  open the bubbly after breaking
  the £100,000 sales barrier at the
  end of period 1. And joining in the
  celebrations are: (top, I to r) Alex
  Mcllravey, Sudath Perera, Kausik
  Veldurthy Sim Naiser,...

• In Brief
  26

  t/ie/ourna/is unable to
  include all the latest stories
  fronn stores due to the huge
  number of submissions. But
  rather than send them all
  back without a mention,
  here's a brief run-down of
  what's been happening
  across the...

• Sorry, Dulwich!
  26

  APOLOGIESFORtheSSA
  Company Quiz Final article in
  the May/ouma/which
  incorrectly reported that Rhyl
  had won the best-dressed team
  prize. It was actually Dulwich
  which won this coveted prize -
  and here's a picture of...

• All in the family
  27

  STREET TOOK the national Take Our
  Daughters To Work initiative to heart
  and sent in this photo of all those
  daughters who wanted to see what
  their mothers got up to in the store.
  Pictured are: (I to r) Connie
  Prowse with...

• Old neighbours reunited
  27

  DIANE BARNES at Coldhams Lane had no idea she'd be putting her mother back in
  touch with an old neighbour when she escorted a customer in a wheelchair around
  the store.
  The customer turned out to be Inge Woods, who still lived...

• Redhill pair break world record
  27

  LISA PETTY and Joanne Bargate from
  Redhill store made history when they
  helped break the world record for the
  number of people abseiling within 12
  hours.
  The attempt, which took place at
  Twickenham Rugby Stadium,...

• Skate idea
  27

  MACCLESFIELD HAS donated £1,500
  towards the refurbishment of a
  skateboarding area in a local park, giving
  youngsters the chance to enjoy their
  sport in safer surroundings.
  Following customer complaints that
  skateboarders...

• Service Providers
  28

  Focusing on great service
  isvitaltoSainsbury's,so
  Lynne Gunner, Clare
  Taylor and Maureen
  Barron have just been
  appointed zone
  champions to share their
  expert service knowledge.
  Meet them here. what does the new role...