'The Journal', September 2002

Table of content

• Contents
  02

  features
  heroes hall of fame 10
  Sainsbury's celebrates its Local Heroes
  rewards are sweeter with nectar 11-14
  your essential four-page guide to Nectar
  ^ • H H ^ ^ s m ^ access all areas 16-17
  ^ B ^ ^ ^ I ^ ^ H j ^ how...

• Forward View
  02

  From assistant managing director Sara Weller
  This month's big news is of course the launch of Nectar. We
  have teamed up with some of the UK's biggest brands - BR
  Barclaycard and Debenhams - to deliver a fantastic...

• A revolution in customers services
  03

  THERE'S A QUIET revolution in
  custonner services - and it's set to
  transform Sainsbury's relationship with
  its customers.
  The new customer contact
  management programme (CCMP) will
  link all Sainsbury's customer...

• If I were boss...
  03

  you'd
  send
  Steve Wherry, who is deaf, takes up the cause of
  disabled people. Steve is a pensions administration
  officer at Streatham.
  If I were boss, I would establish a Sainsbury's disability centre.
  This would seek to...

• Double celebrations for pharmacies
  04

  CONGRATULATIONS TO Carl
  Byrne, Sainsbury's preregistration
  pharmacist of the
  year. Carl, from Fallowfield, was
  presented with his trophy by
  Martyn Hardy, general manager,
  pharmacy (left) and Mel Smith...

• Facelifts for 12 stores
  04

  THE REINVIGORATION programme continues in
  September with eight ref urbishments, one new pharmacy,
  two new Locals and one new store.
  Whitley Bay in Tyne & Wear now has a new pharmacy
  and eight stores have opened after...

• Fruit in schools heads north west
  04

  CHILDREN FROMthe north
  west are the latest to benefit
  from Salnsbury's fruit in
  schools scheme.
  From September,
  children aged seven and
  above in approximately 100
  schools in the north west
  will be given a free supply...

• Retail eye
  04

  In a new regular colunnn, the journal
  keeps an eye on events in the retail
  world as reported in the national
  trade and regional press.
  I Woolworths is axing trials of Spar
  concessions in its stores. The partnership
  began in...

• Bites - Charitable Fund Supports Emergency Appeal
  05

  bites
  CHARITABLE
  FUND SUPPORTS
  EMERGENCY
  APPEAL
  TheSainsbury
  Charitable Fund
  has made a
  donation tothe
  Disasters
  Emergency
  Committee
  Southern Africa
  Crisis Appeal,
  which raised E3
  million in pledges
  just 24 hours...

• On-line awards for bank
  05

  Sainsbury's Bank has received
  two awards from Voiir Money
  magazine. For the second
  consecutive year, Sainsbury's
  Bank has been voted Best
  Internet Personal Loan Provider
  and also picked up an award in
  the Best Internet...

• Successful bakers use their loaves
  05

  SAINSBURY'S IN-STORE bakers celebrated their
  own Oscar night in July with the sixth annual
  bakery team of the year awards attended by 300
  colleagues from retail and trading along with
  representatives from 38 suppliers.
  The...

• Three cheers for cheese team
  05

  THE NANTWICH cheese show in August saw
  Sainsbury's win three first prizes - more than any
  other major supermarket.
  The three Sainsbury's winners were Scottish
  Mature Cheddar, Mature Farmhouse Half Fat
  Cheese and Organic Goats...

• Bites - Trade Hots Up After Fire at Tesco
  06

  bites
  TRADE HOTS UP
  AFTER FIRE AT
  TESCO
  When Tesco's
  flagship store at
  Sandhurst in
  Berkshire was
  destroyed by a fire,
  Sainsbury's
  Watchmoor Park
  store saw a brisk
  uplift in businesstrade
  was up an
  average of 40...

• Power to the people
  06

  GREENWICH IStaking
  customer service to new
  heights ttianks to a
  battery-powered car on
  loan to the store.
  The car is part of Ford's
  "Think @bout London" initiative which aims to demonstrate the
  environmental benefits of...

• Spud you trace
  06

  FORTHEfirsttime ever, using
  Internet technology, Sainsbury's
  customers will be able to trace
  organic produce right back to the
  farm on which it was grown.
  The scheme will initially be
  trialled using organic potatoes and
  if...

• Traveller's cheque
  06

  MRS J BENNETT, who shops in
  Cheshire Oaks store was the lucky
  winner of £2,000 worth of holiday
  vouchers recently. The award was
  made in celebration of the fact she
  was the 50,000th Sainsbury's
  Bank travel insurance...

• A juicy total for Barnardo's
  07

  CHILDREN'S CHARITY Barnardo's is now
  £10,000 richer thanks to Sainsbury's
  strawberries.
  Sainsbury's supported National Strawberry
  Day on 13 June by donating 4p per punnet of
  strawberries sold to
  Barnardo's. An
  Impressive...

• Bites - Ditch that List
  07

  bites
  DITCH THAT LIST
  Sainsbury'sis
  testing a'Pocket
  Shopper' device
  that allows
  customers to
  create a shopping
  list by scanning
  the barcodes on
  empty pacitets
  they need to
  replace. The
  scanner fits on a
  Keyring and...

• Green cone helps reduce rubbish
  07

  WEST SUSSEX residents can now
  dramatically reduce their household
  waste thanks to a new food waste
  digester on sale at a reduced cost in
  eight stores.
  The green cone is a composter
  with a difference. It uses solar
  energy to...

• Savacentres set for success
  07

  NEW-STYLE SAVACENTRE stores are
  opening across the country as
  Sainsbury's tests the new format. Four
  have already opened their doors to the
  public in recent weel The first store - at Northfield in
  Birmingham - opened in...

• Fresh thinking
  08

  active:naturals is a first for Sainsbury's.
  the journal f\n6s out how the seed of an idea
  became one of Sainsbury's biggest non-food
  launches in just nine nnonths. Back in 2001, acf;Ve;nafura/s was just
  an idea. Concept...

• All being well
  09

  IN A FIRST for food retailers,
  Salnsbury's has taken its expertise
  from the kitchen to the bathroom and
  the rest of the home In a holistic
  approach to well being.
  activematurals takes Sainsbury's
  expertise In food to create...

• In Season
  09

  Jane Curran, food
  and drink editor of
  Sainsbury's Magazine
  jispiresustothink
  ftasonal fruit and veg.
  As I write, it looks as though we could be heading
  for an Indian summer. So much for waxing lyrical
  about the start of...

• Sweet like chocolate
  09

  SAINSBURY'S OWN-LABEL block chocolate Is relaunched this month
  for the first time In 15 years. With a new pack design, the range has a
  uniform, contemporary look, and offers excellent flavour at great
  value.
  The range Includes...

• Heroes hall of fame
  10

  Thanks to Sainsbury's colleagues, more than £50,000 has been donated to good causes
  through the Local Heroes scheme. Here are just some of the colleagues who have helped their
  communities - and some have even made it into their...

• Rewards are sweeter with Nectar
  11

  Nectar. It's the biggest thing to hit UK
  retailing this year, it's happening at
  Sainsbury's, and it's happening now. Soon, half of all UK households will
  have a new purple and gold Nectar
  card and customers will...

• Basingstoke brings home the bacon
  15

  SHOPPING IS no longer a chore for Basingstoke
  customer Jane Steadman after she won a year's free
  shopping at Sainsbury's - just one of the many prizes on
  offer ih the national Danish Bacon Dream Ticket
  competition.
  Mrs...

• Choirs hit the right note
  15

  right note
  TWENTY-FOUR choirs across the country have proved
  they are on song by winning through to the finals of
  Sainsbury's Choir of the Year contest.
  Having won through the regional and national
  selection rounds, the...

• Helping drug addicts to a cleaner life
  15

  STORES IN the Balham, Wandsworth and Streatham
  areas of London are donating surplus food to charity.
  They have chosen to support a drug rehabilitation
  charity called the Nehemiah Project which claims a
  75 per cent success rate...

• Access to all
  16

  Sainsbury's is working to meet the
  demands of the forthcoming Disability
  Discrimination Act to deliver great service
  to its disabled customers and colleagues. did you knowl
  • the term "disability"
  Includes people with...

• Cutting costs not quality
  18

  A new team has embarked on cutting avoidable costs from the business. Have you noticed toilet rolls are one
  millimetre shorter in length? No?
  It's not surprising - neither has
  anyone else!
  Also, you probably didn't know
  that...

• Sister cities
  20

  Shaw's and Sainsbury's have both had new-look
  stores at Stratford this year. Stratford, London
  Stratford's family atmosphere was
  on show in August when the store
  reopened after reinvigoration.
  Longest-serving colleague Lil...

• Wat-er result at Shaw's sale
  20

  FORTY-THREE Shaw's stores throughout Maine
  and Connecticut held a two-day sale on 2 and 3
  August. Over 268,000 cases of product were
  shipped to the 43 participating stores.
  The sales intensity on Friday surpassed even
  the...

• Cover your car for free
  23

  Sainsbury's Bank is celebrating the launch of its new car insurance
  by offering ten colleagues the chance to win free car insurance for
  12 months.
  The new deal offers you everything you're looking for, but for
  less than you...

• Win a luxury weekend in Scotland
  23

  Seasons Holidays pic is offering you the chance to win a
  luxury short break for two adults at Brunston Castle,
  Ayrshire, Scotland. Set in 25 acres of landscaped
  grounds, the resort has outstanding leisure facilities
  including...

• Cartoon
  24

  I'm really pleased and I,m sure everyone is happy for me

• Express yourself
  24

  offers across the water
  Matthew Tennis, nightshif t
  replenishment assistant,
  Forestside, Belfast:
  My colleagues and I are somewhat
  miffed that the SSA continues to
  overlook colleagues in Northern
  Ireland, in terms of...

• Salient points
  25

  Homebase discount
  Charley Banbrook, night shift assistant,
  Streatham Common:
  It seems a shame that our staff discount at
  Homebase stores has now ended, not just
  because, in future, we have to pay full whack for
  our wallpaper...

• Breast foot forward
  26

  DONNING THEIR trainers and
  waterproofs, 14 colleagues from
  Lyons Farm in Worthing braved
  wind and rain to take part in
  Cancer Research UK's Race for
  Life. They made up a group of
  3,600 women participating in
  the five-mile...

• Canoe believe it
  26

  MARTYN WILLIAMSON is representing his country at the Canoe Polo World
  Championships in Germany this month-thanks in part to colleaguesat
  Kingsway in Derby, who helped raise money for his travelling expenses.
  A fund-raising day...

• In Brief
  26

  Here's a brief run-down of
  what's been happening
  across the country.
  STANWAY colleagues were in pole
  position after raising £15,000 for a
  local Down's syndrome charity from a
  go-kart race. Meanwhile, the store's
  Florence...

• Teamwork to a tee
  26

  WHEN A team of Sainsbury's top
  golfers took on Asda and Tesco in a
  championship - it was Sainsbury's
  colleagues who walked away with
  the winners'trophy.
  Enthusiasts from across the
  country took part In the event, held
  at...

• What a knockout result
  26

  SIX COLLEAGUES at Woolton in Liverpool were game for a laugh when they agreed
  to take part in an It's A Knoctouf tournament during the Liverpool Show.
  They raised £300 which went to Children Today, a charity that provides...

• Colleagues, in peak condition, scale new heights
  27

  MORE THAN 40 Holborn colleagues - from retail
  change, retail support and formats - put their
  stamina and fitness levels to the test when they
  took part in the Lakeland 3,000ft Challenge -
  and raised a stunning £25,000 for...

• Lewis's letter of praise
  27

  ONE YOUNGSTER from Bradford was so impressed with his
  local store following its reinvigoration he just had to let the
  store manager know.
  Following a visit to the recently improved store, 12-yearold
  Lewis Flatt, who is...

• Meat the team at Redditch
  27

  WHEN COLLEAGUES on the meat and fish counter at
  Redditch scooped the top spot in a group-wide
  competition, they decided to donate the £1,200 prize to
  charity.
  The money was in recognition of selling 570 fresh
  turkeys last...

• Soccer to 'em
  27

  TEAMS FROM stores throughout Region 32 battled
  it out to win their annual soccer tournament. Last
  year's victors, Belgrave Road, were beaten on
  penalties in the men's finals by the Loughborough
  team. And walking away with the...

• Wye Paul's a hero
  27

  ON HEARING a colleague's
  eight-year-old granddaughter
  was losing her sight, I
  Hereford's Paul White decided |
  to offer his support. Paul, a
  serial charity runner, braved
  terrible weather to run the 30
  miles from Hereford...

• That's what I call service!
  28

  Stockton
  saves the day
  When John Prichard arrived at Stockton f ronn
  Mexico to celebrate his mother's 80th birthday,
  he was alarmed to discover that although dozens
  of friends and family had been invited, no...